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People , Activity , Context , Technologies

People , Activity , Context , Technologies. Ebba Thora Hvannberg. Objective. To be able to analyse situations with respect to People , Activities , Technologies and Context (PACT) to scope design projects. PACT examples. People use technologies to undertake activities in contexts.

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People , Activity , Context , Technologies

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  1. People, Activity, Context, Technologies Ebba Thora Hvannberg

  2. Objective • TobeabletoanalysesituationswithrespecttoPeople, Activities, Technologies and Context (PACT) toscopedesignprojects.

  3. PACT examples • People use technologies to undertake activities in contexts. • For example, teenagers use mobile (cell) phones to send text messages to their friends whilst sitting on a bus. • Secretaries use Microsoft Word to write documents in a firm of solicitors. • Air traffic controllers work together to ensure the smooth operation of an airport. • A woman in her seventies presses various buttons to set the intruder alarms in her house. • People use MySpace to contact with other people when sitting in an Internet café.

  4. Activites and technologies Requirements Activities in context Technologies People Opportunities

  5. People • Physicaldifferencessuch as height, weight, disabilities, visual and hearingimpairment. • In Europe there are 2.8 million wheelchair users so designers must consider where technologies are placed, and many people have dexterity impairments involving the use of their fingers. • What if AppledesignedATMs?

  6. Psychologicaldifferences • Memory • Spacialintelligence • Communication • Languages • Attention

  7. Mental models

  8. Activities • First, youneedtodecideonthegoal of theactivity • Temporalaspects (1-4) • How regular or seldom an activity is • Peaks, timepressure • Continouswork • Responsetime • Collaboration (5) • Complexity(6)

  9. Triaging of casualities

  10. Activities • Safetydependent (7 og 8) • Canworkleadtoinjuiry or death? • Whatconsequences do errors and mistakes have? • Nature of content (9 og 10) • Whattype of dataareprocessed? • Whatstepsareexecuted?

  11. Context • Physicalcontext • Inside / outside • Wide/narrow, clean/dirty • How is thewhether? • Socialcontext • Who is theretohelp? • Alone or in public

  12. Differentworkenvironment In a closedroom At a window

  13. Organizationalcontext • Context of an organization • Hierarchy of power • Division of work • Differentpaths of communication and management

  14. A technologicalenvironment • Ways and mediawhichhelpustofinish an activity • Whichcontent do youworkwith • Technologydevelopment is fast and hence it is importanttobeabletodistinguishtechnologyfromotherfactorssuch as actvities, context and people.

  15. PeopleActivitiesContextTechnologies • In designyouneedtotakeintoconsideration all thesefactors (PACT) • Whouses, what is he or she doing, in whichcontext and whattechnology does he/shehave?

  16. Challenge • Writedown a quick PACT analysis for a point of salesystem for a café at a motorwayservicestation.

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