Recruiting & Hiring Employees

Recruiting & Hiring Employees BOSAS

Think-Pair-Share Bellwork If you were looking for a job, where might you look? PROPERTY OF PIMA COUNTY JTED, 2010

Objectives • Define terminology related to staff recruitment and training. • List steps in hiring employees. • Demonstrate steps in recruitment and hiring processes.

K.I.M.

Terminology • Recruit – process of attracting appropriate applicants for an organization’s jobs • Discrimination – denial of opportunities to individuals on the basis of some characteristic

Recruitment • Human Resource department recruits candidates for an organization’s jobs • Various methods are used including • Internal job postings • Internet posting • Newspaper • Employment agencies • College campuses • Trade shows/fair • Headhunters (outside agency finds employees)

Hiring Process – Stage 1 • Select a small number of qualified candidates from all applications • Standard paper application • Internet application • Résumé • Many organizations use computerized systems to sort through résumés

Hiring Process – Stage 2 • Pre-screening interview • Prescreening interview to clarify qualifications • Interview to get a feel for personality & ability to work with others • May be asked to take test(s)

Hiring Process – Stage 3 • After pre-screening interview, more in-depth interview • Higher-level positions may take several interviews

Hiring Process – Stage 4 • Department supervisor evaluates candidates • May consult with higher-level management, human resources, and staff

Hiring Process – Stage 5 • Employer may research candidates • Check references • education • previous employment • motor vehicle records • online persona • credit histories

Hiring Process – Stage 6 • Supervisor selects the candidate most suitable for the job • Human Resources or supervisor offers job • Candidate accepts position or declines

Hiring & the law • Federal & State laws govern hiring • Employers must be careful to avoid discrimination • Employers must respect privacy of applicants

Interview Questions • Some questions employers may not ask about • Marital status • Age • Religion • Citizenship (can ask if you have the legal right to work in the U.S.) • Children • Rent or own a home • Cause of physical disability • Union membership • If you’ve ever been arrested

Employment testing • Tests are used to gauge abilities, intelligence, interest, and sometimes physical condition and personality • Three types of testing • Job skills testing • Psychological testing • Drug testing

Examples of employment testing • Job skills- typing test, computer test, operating equipment, performing a task • Psychological – questionnaires • Assess personality characteristics • Managerial potential • Drug – drug and alcohol tests

Sort Steps Sort the cards into steps. Order the steps first - sixth Be prepared to share

3-2-1 3 things you learned today 2 ideas or facts you would like to know more about 1 thing you would share with a friend

Interview Methods BOSAS

Think-Pair-Share BELLWORK If you owned your own business and needed to hire employees, what do you think would be the best way to find out about potential employees? PROPERTY OF PIMA COUNTY JTED, 2010

Objectives • Define interview methods. • Identify interview methods. • Evaluate interview methods.

K.I.M.

Terminology • One on one interview – face to face questioning and observation of applicant • Telephone interview – questions/screening conducted over telephone • Stress interview – applicant put under pressure through rapid succession of questions, hostility or argument to see how applicant reacts

Terminology • Group or Committee interview – involves a panel of interviewers to see how applicant interacts • Audition interview – applicant shows skills by performing job duties

One on One • Job applicant meets the skill and education requirements for the position • Goal is to establish rapport with the interviewer • Interviewer is observing eye contact, dress, and mannerisms. • Some companies may use this style for initial screening if they have not already conducted a phone interview

Telephone • Staff may contact job applicants and conduct short phone interviews to screen out unsuitable candidates. • Will check information on a resume to see if it coincides with a job seeker’s verbal on-the-spot responses. • May also be judging qualities such as voice level, language fluency, emotional tone.

Stress • Meant to test how an applicant reacts under pressure. • Sometimes there may be a “good cop, bad cop” scenario set up to see how the interviewee responds to negativity, hostility or an argumentative situation. • Another tactic might be an enforced silence to see how the applicant reacts.

Group or Committee • Involves a group of company staff questioning the job applicant. • Two, three or even more company staff. • One of the goals of this type of interview is to see how a job seeker interacts in a group or team. • This situation may also present role-plays and problem solving.

Audition • Dancers, singers, graphic artists, sales people, computer programmers, and others must often audition by showing their skills firsthand • Present portfolios of work to a potential employer. • Dental assistants and technicians also often work one full day at standard pay to see how they perform

Partner Practice Work with a partner to think of example situation where the interview method would be used. Make sure both of you are prepared to share your knowledge 30 PROPERTY OF PIMA COUNTY JTED, 2010

Predict Work with your group to predict the best interview Method for the scenario Be prepared to share 31 PROPERTY OF PIMA COUNTY JTED, 2010

to Using the letter given to you, select a word or phrase which best describes an element of the lesson or the information learned! PROPERTY OF PIMA COUNTY JTED, 2010

Employee Orientation & Training BOSAS

Think-Pair-Share Bellwork Think back to your first day of kindergarten or the first day of school you can remember. What was it like? PROPERTY OF PIMA COUNTY JTED, 2010

Objectives • Identify components of employee orientation. • Identify types of employee training. • Identify the role of the administrative support staff in the orientation and training of new employees.

Terminology • Employee Orientation – activity that introduces employees to the organization • OJT – on the job training. Training in which employee immediately begins tasks and learns while doing • Apprentice

Training & Development • Includes all attempts to improve productivity by increasing employee productivity • Training focuses on short-term abilities • Development focuses long-term abilities

Predict What types of activities might be included in training and development of employees? Be prepared to share 38 PROPERTY OF PIMA COUNTY JTED, 2010

Training & Development 3 steps • Assessing the needs of the organization and skills of employees to determine training needs • Designing training activities to meet identified needs • Evaluating effectiveness of training

Orientation • Activity that introduces new employees to organization, fellow employees, supervisors, policies, practices and objectives of company • Include anything from informal talks to formal activities • May include company visits, reading of handbooks, company history, etc.

On-the-Job training • Employee being trained immediately begins tasks and learns by doing or watches others and imitates them • Easiest kind of training • Can work well if they have good example to follow • More demanding jobs require more intense training

Apprentice programs • Involve a period during which a learner works alongside an experienced employee to master skills • Some involve classroom training • Can last several years, i.e. plumbers

Off-the-Job training • Occurs away from the workplace • Consists of internal and external programs to develop variety of skills and foster personal development • Might include subjects such as time management, stress management, languages

Online training • Attend classes online – via Internet • Gives employers ability to provide consistent content tailored to specific training needs

Vestibule training • Done in classrooms where employees are taught on equipment similar to that used on job • Computer and robotic training is often completed in a vestibule classroom

Job simulation • Use of equipment that duplicates job conditions and tasks so trainees can learn skills before attempting them on job • Simulation attempts to duplicate exact combination of conditions that occur on job • Example – astronauts, airline pilots, army tank operators

Administrative Support Staff Rolein Orientation • Support role in preparing for orientation • Reserve facilities • Prepare documents such information letter, brochures • Arrange for day of orientation for needed supplies, food, equipment • Prepare employee packets • Assist supervisor is preparation of presentation

Administrative Support Staff Role in Training & Development • Might train new office staff • Assist supervisor in preparation of training materials • Schedule employees for training • Document employees attendance/completion of training

Letter or Note to a Friend Thinking back to your first day of school exercise for bellwork, how could that be compared to a first day at a new job? If you were in charge of first day orientation for new employees how would you make it a good experience for employees? PROPERTY OF PIMA COUNTY JTED, 2010

Role of Administrative Staff in OrientationPurpose of Orientation BOSAS

Recruiting & Hiring Employees