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Enhancing Bank Quality Service through Innovative Social Networking Solutions

This proposal outlines a new version of social networking tailored for the banking sector, addressing communication issues and enhancing service quality. By leveraging the growing market of social networks, this collaborative system aims to accelerate information sharing, improve customer interactions, and streamline operations. It analyzes the strengths and weaknesses of our IT student team, identifies opportunities in the increasing social network market, and highlights threats from existing competition. A comprehensive approach using forums, task platforms, and customer databases will provide essential tools for banks to better manage relationships and services.

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Enhancing Bank Quality Service through Innovative Social Networking Solutions

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  1. Com’Book A new version of bankquality service

  2. What’s a social network? • A social structure , • Friendship, • Kinship, • Common interest, • Financial exchange, • Dislike, or relationships of beliefs, • Knowledge or prestige,

  3. Why a social network? • Collaborative system used to communicate faster • Sharing information • Good tools to get information • => AN OPPORTUNITY FOR THE COMPANY

  4. Who need a social network?

  5. SWOT Concept • Strenght: • We are student in IT school so we are aware of new technology. • We are young. • Dynamic • Aware of the market

  6. SWOT Concept • Weakness: • Student. • Not expert in technical parts • No experience

  7. SWOT Concept • Opportunities: Social Networks market is increasing

  8. SWOT Concept • Threat: • Hard competition

  9. Why the bank? • Social network interest: • Lots of smallcompanies • Bigcompanies

  10. Why the bank? • Société Générale: 157 000 employees • BNP Paribas: 205 000 employees • LCL: 162 000 employees • BPCE: 127 000 • Total: 651 000 employees

  11. Why the bank? • Lots of problem communication. • A hugeproblemwith service quality. • A bigamount of spending.

  12. Why the bank?

  13. Competition • Actually, no social network exists in bank sector. • About 15 social networks alreadyexist for companies.

  14. Competition • ID: • SAAS (software as a service) solution • 2007 • Origine France • Yearly License in functions of the number of employees.

  15. The competition

  16. The competition • ID: • -SAAS solution • -2008 • -Monthly licence

  17. The competition

  18. The requirements • Forum • Stock Changing Chart • Working Task Platform • Business Operation Platform • Activities Application • Offered services database

  19. Forum • informing recent announcement • get and share information • Debate • Each theme will have an administrator

  20. Stock Changing Chart • Staffs usually needs to land other website search for the stock chart • An application accessing to the stock chart • =>Do not need to search for them

  21. Working Task Platform • The boss set the working task • The employees can check it from this platform • Has a large database of how to deal with each business operation • =>A better understanding of the task

  22. Business Operation Platform • Used for customers and business partners • Provided the business operation now and in the future • => The business partners can find newcorporations

  23. Activities Application • (Comité d’entreprise.) • Company provides activities, such as working abroad opportunities, weekend party, travelling . • Staffs can fill in forms to apply • Forms will be sent to the service • => Offer a better management of the companyactivities

  24. Offered services • Database of all the offersprovide by the bank. • The employeescan check it in the websites and inform the customers of the producttheycanprovide. • => More convenient for the employees.

  25. Customer database • This part is used for bank employees to have a better understanding of their customers. • When the customer comes to the bank applying for operation, the employee will ask the customer about their personal information. • the employees will mark the related customer information.

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