1 / 15

Desk Etiquette

Desk Etiquette. University of Wisconsin – Whitewater (Your Department Name). Attendance & Appearance. Work all scheduled shifts Contact supervisor if you have a schedule conflict Turn off personal cell phone (no personal calls) No personal homework Casual Dress

Télécharger la présentation

Desk Etiquette

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Desk Etiquette University of Wisconsin – Whitewater (Your Department Name)

  2. Attendance & Appearance • Work all scheduled shifts • Contact supervisor if you have a schedule conflict • Turn off personal cell phone (no personal calls) • No personal homework • Casual Dress • Be modest (no butts, bellybuttons, or breasts) • No attire with writing (except UWW wear in good condition)

  3. You are our FIRST IMPRESSION! • Use it Wisely

  4. Answering the Phone • Be courteous • Good Morning/Good Afternoon/ Good Evening • How may I help you? • Listen to the request the caller is making • Rude Callers • Still maintain your politeness • Take their name/number and pass that to the appropriate coordinator

  5. Confidentiality • All information handled is confidential • Do NOT share information overheard in our offices with people outside of our office

  6. Caller is requesting to speak with someone • Let them know if the person is available • Ask: • “Would you like to be transferred to their voicemail?” • “Would you like to hold” (if you know they will be off the call soon) – best to send to voicemail • Tell the caller you will be transferring them

  7. Transferring a call • Press the Transfer button on the bottom right-hand side of the phone keypad. [Tran] • Press the number of the extension of the person we need to transfer the caller to. • Press the Transfer button again. • Hang up the phone.

  8. Leaving a message • Have them spell out their name • Spell it back to them • Request their phone number • Say it back to confirm • Ask “When is a good time to return your call” • Ask if you can leave a message • This may be of a confidential nature • Clarify any information

  9. Scheduling an appointment over the phone • Pull up the identified staff person • Look for openings in their schedule • Take the correct spelling of the caller’s name • Request a phone number where they can be reached • Cell phone preferably • Memo Section • Explain why the student wants to meet • Thank them for their patience • Reiterate the time of their meeting

  10. Drop-in’s or Walk-in’s • Do not ASSUME the person this person wants to meet with is AVAILABLE • They may not have “time” to meet immediately • Explain the earliest this person can see you is in 2 hours (if they have availability) • We are committed to people who have pre-scheduled appointments • Follow the same scheduling appointment procedures listed for phone appointments

  11. Wisconsin Relay Phone System • This allows a text telephone user to call or be called using a voice telephone • The service number is 1-800-947-3529

  12. Other Duties as Assigned • Sorting Mail • Filing • Miscellaneous requests from in-house staff

  13. Transitioning between Shifts • Communication is important when transitioning from one student desk worker to another. • Tell each other the status of projects and /or what tasks need to be completed. • Leave a detailed note if you are unable to connect.

  14. Closing the Office • Shut down computers close and lock room doors • Shut down front desk computer • Wipe off desks carrels with sanitizing spray • Turn off copy machines • Bring sign in and close doors

  15. Questions????? • The only stupid question is the question that is NOT asked

More Related