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Implementing Internet Policy at Hennepin County Library

Learn how Hennepin County Library effectively puts internet policy into practice. Detailed insights on planning, staff training, handling incidents, and communication strategies.

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Implementing Internet Policy at Hennepin County Library

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  1. Putting Your Internet Policy into Practice Maureen Bell Hennepin County Library mbell@hclib.org Minnesota Library Association Conference 2002

  2. We’ll Cover…. • Planning and preparation • Staff Training • Resources for staff • Managing chat and e-mail • Ongoing communication with staff

  3. Planning and Preparation • After Library Board reviews the policy • Incorporate policy and legal changes into training materials • Find a small group of staff to prepare and present training • Send invitations • Rehearse!

  4. Who needs to be at the table? • Representatives from • library administration • library management • community relations • front line staff • County Attorney

  5. Staff Training • Offered every year • Open to all library and security staff • Attendance is strongly encouraged • Library Board members are invited • County officials are invited • Presented by Rapid Response Team (staff) • County Attorney is there, too

  6. Resources for HCL Staff • Internet Survival Kit • Rapid Response Team • Talk Cards • Checklist

  7. Internet Survival Kit Printed material about Internet access, gathered together in a kit to be kept at each Info Desk • Web Site Catalog references on Internet Safety • Samples of handouts for the public • Talk cards for 5 most common patron questions • Checklist for responding to Internet incidents

  8. Rapid Response Team • Support for HCL staff on concerns over public access to the Internet. This includes: • problem-solving for specific incidents or complaints • interpretation of the HCL Internet Public Use Policy • development of tools to help staff manage this service

  9. Rapid Response Team Examples • Police ask to take a library computer as evidence in criminal investigation • Kids use library computer to order merchandise using stolen credit cards • Teens view “gross” website • Staff apply sanctions for violating policy

  10. Rapid Response Team • Contact the Rapid Response Team by e-mail. (Outlook address: “Rapid Response Team”) • Contact individual Team members by e-mail or phone during regular business hours • After hours, contact Team members at home • Team membership listed on Staff Web under Directories > Teams • And remember to fill out an Incident Report

  11. Talk Cards • “What Is the Library’s Policy on Access to the Internet? ” • Responding to Complaints... • “Why Doesn’t the Library Use Internet Filters?” • “Isn’t There Some Law That Requires Libraries to Filter Access? ” • “How Can the Library Let Children and Teens Access X-Rated Material? ”

  12. Chat and e-mail • Plain vanilla catalog workstations • Priority use workstations • Reference and Research • Computer Lab • Express Internet workstations • E-mail information • using Internet e-mail at the library FAQ • hands-on classes at the library

  13. Communication • Open communication • A channel for staff to ask questions and resolve situations • Periodic updates • staff newsletter • staff meetings • bulletin board postings • e-mail messages

  14. For more information • Maureen Bell • mbell@hclib.org • 952.847.5979 • Find this presentation on the HCL web site • www.hclib.org/extranet

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