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Recruiting poor staff and losing the good ones Recruitment & Retention

Recruiting poor staff and losing the good ones Recruitment & Retention. David Hurren. “ I have never taken on a poor member of staff but have dismissed many ”. Where did it go wrong?. The facts . Less In 2008 over 1.4M were employed within social care

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Recruiting poor staff and losing the good ones Recruitment & Retention

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  1. Recruiting poor staffand losing the good onesRecruitment & Retention David Hurren

  2. “I have never taken on a poor member of staff but have dismissed many” Where did it go wrong?

  3. The facts • Less In 2008 over 1.4M were employed within social care • In 2025 this is expected to be 2.8M • Care home staff turnover is 25% p.a. • In home care turnover is 28% p.a. Source: Guardian 2008

  4. How do we improve recruitment and retention within the care sector? • Our greatest asset • Our best solution • Our biggest frustration

  5. Recruitment • Does anyone here interview for care positions? • Has anyone witnessed a poor interview? • Has anyone here received training on interviewing? Care recruitment costs are estimated to be £3,000 - £8,000 per appointment. Indirect costs accounting for over 50%.

  6. Effective sources of talent • Own / Corporate website (59%) • Recruitment agencies (54%) • Local press (32%) • Employee referral (29%) • Job boards (27%) Source: CIPD 2011

  7. Prepare - Agree your recruitment criteria. What makes a great carer? • Listen – it’s a two way process, you are also being interviewed • Remember what it was like to be the other side of the table – it’s not nice!

  8. Retention - So why do people leave Poor management Poor training and development Poor induction Limited employee involvement Poor selection It’s not all about the money or the unsociable hours Source: CIPD 2011

  9. Daily Challenges • Quality of care • Managing budgets • CQC compliance • Staffing

  10. Building the right culture • Empowerment • Having a voice • Individual approach • Tailored training • Recognition / valued • Time The employer brand!

  11. In summary Of course retention is better than recruitment • Improved care through experience and continuity • Reduced employment costs • Improved culture • More time for all those other issues But we need both and we need to do both.

  12. 01273 573755 www.simplicarecentre.co.uk/resourcing

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