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TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT. III.a Quality in design and development. PRODUCT DESIGN PROCESS. New product should satisfy: For customers: Needs and expectations High value (lower total cost) Higher quality relative to competitors Differentiated from other alternatives For company

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TOTAL QUALITY MANAGEMENT

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  1. TOTAL QUALITY MANAGEMENT III.a Quality in designand development CHE 460

  2. PRODUCT DESIGN PROCESS New product should satisfy: • For customers: • Needs and expectations • High value (lower total cost) • Higher quality relative to competitors • Differentiated from other alternatives • For company • Goals and strategies • Sales and profit • Competitive advantage Various tools and processes in design. Some of them were developed under TQM while most of them are not. If they are useful, we should use them. CHE 460

  3. PRODUCT DEVELOPMENT PROCESS • Steps • Generating new product ideas • Concept design • Product design • (Process design) • All steps in the life of the product should be considered in design: • How to design? • How to manufacture? • How to deliver to customer? • How to used by customer? • How to disposed by customer CHE 460

  4. GENERATING IDEAS • Market Search • Fairs, exhibitions • Journals, books • Customer feedback • Employee feedback • ...................... • Creative techniques CHE 460

  5. CONCEPT DESIGN • Concept creation • Functional characteristics • Differentiating characteristics • Technical characteristics • Material, parts and architecture • Ergonomics and aesthetics • ... • Concept evaluation and selection • Objectives and strategies • Design, production &marketing constrains • Resources needed,Profitability • Legal, environmental and social issues • ... TQM IN DESIGN: QFD is one of the most common technique CHE 460

  6. PRODUCT DESIGN • Project planning • Initial specification and metrics • Prototyping/pilot production • Research • Experimentation • Refining specification • Design for use • Field studies • Refine specifications • Design for manufacturing • Material and parts • Manufacturing processes and parameters TQM IN DESIGN: Taguchi method is one of the most common technique CHE 460

  7. TOTAL QUALITY MANAGEMENT Part III.b Quality in production CHE 460

  8. MANAGING PRODUCTION: • Planning • Production and resources planning at various levels • Operations • Organizing the resources and processes, and executing the plans • Monitoring and Control • Monitoring and controlling the process, implementing necessary precautions Various tools and processes in production management. Some of them were developed under TQM while most of them are not. If they are useful, we should use them CHE 460

  9. PRODUCTION-PLANNING FUNDAMENTALS • What is going to be done? • How? Where? When? Who? EXAMPLES • Strategic Planning, Policy Deployment, Hosin Kanri (production should be part of long term planning) • Planning and scheduling the production activities • MRPI, MRPII, ERP, Just-in-time... for resources planning • Project planning, GANTT, CPM, PERT • Human resources planning, Training programs, Career development • .... CHE 460

  10. PRODUCTION-OPERATIONS FUNDAMENTALS • Job design, authority and responsibility • Coordination, Collaboration, Improvement EXAMPLES • Process management, Process improvement • Problem solving • Team work, suggestion systems • Supplier Management • Performance Management • Total productive maintenance • Statistical process control • Taguchi method (as off-line quality control) • Technology Management • ISO 9000, ISO 14000 • ...... CHE 460

  11. PRODUCTION-MONITORING & CONTROL FUNDAMENTALS • What happened? Why? • What can be done? EXAMPLES • Internal and External Audits • EFQM Model • ISO 9001 • ISO 14000 • Other certification systems • Quality control • SPC • ....... CHE 460

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