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Enhancing Student Experience at Support Centres: Your Questions Answered

Join us at the Student Rep Conference 2008 as we explore the vital role of Student Support Centres in enhancing your university experience. Meet our dedicated staff members Jill Canning, John Whall, and Cassie Beighton, who will share insights on how various services, from General Enquiries to Support and Advisory Services, can assist you. Engage in group activities to address common FAQs and learn more about services like Academic Support, Career Development, and Financial Assistance. Together, let's improve student experiences and get informed about available resources.

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Enhancing Student Experience at Support Centres: Your Questions Answered

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  1. Student Rep Conference 2008 Student Support Centres and Ask Us

  2. Welcome Your staff members today are: Jill Canning – Enquiry Services Manager John Whall – Ask Us Project Cassie Beighton – Programme Advisory Service

  3. Where would you ask about…? In four groups – You will be given a set of FAQ’s asked at the Student Support Centres. In your group place the questions on the area of the University you would ask that question. A prize will be given to the team with the most correct answers. • The areas of the University are: • General Enquiries (SSC Front Desk) • Programme Advisory Service (PAS) • Student Records and Fees • Support and Advisory Service • Assessment and Awards • Learning and Information Services (LIS) • Careers

  4. Tell us your thoughts What is the Student Support Centre to students? Just a place to hand in assignments? Experiences – Good and Bad Problems Suggestions

  5. What can we tell you about the Student Support Centres?

  6. The Student Support Centres are made up of the following student facing areas: • Enquiry Services (SSC Front Desk) • Support and Advisory Service • Student Records and Fees • Assessment and Awards • Programme Advisory Service (PAS) The department (SSIS) also includes: Career Development Centre within the Learning Centre

  7. What does General Enquiries do? • Assignment Hand In • Council Tax Certificates • Car Parking • Record Forms • ID cards • Student confirmation Letters • ECF Enquiries • International Enquiries • Signpost for Information

  8. Where can I find the General Enquiries Desk? Located at all Student Support Centres: Kedleston Road: Ground Floor – B Block Britannia Mill: Ground Floor – Room G02 Markeaton Street: First Floor – Room 113 Buxton: Clarendon House (SAS)

  9. How can the Support and Advisory Service help me? • The Support and Advisory Service has advisors to help with: • Support Co-ordination • Note Takers • Sign Language Interpreters • Library Support • Educational Support • Mental Health

  10. Disability Support • Dyslexia assessment • Disabled Students’ Allowance (DSA) • Assessment of study needs • Support Plans • As well as: • Mental Health co-ordination

  11. Financial Problems • Student Loans • Grants and Bursaries • Access to Learning Fund (ALF) • Applications for Career Development Loans • Benefits information • Budget management

  12. International Advice • Finance • Academic support • Personal and welfare issues • Visa and immigration • Accommodation • Mentoring • Career development and employment

  13. General Advice • Housing/accommodation information • Referrals for counselling/mental health support • Benefits/welfare rights • Assistance with ALF applications • Fees and bursaries

  14. Where can I find the Support and Advisory Service? Located at all Student Support Centres: Kedleston Road: Ground Floor – B Block Buxton: Clarendon House

  15. What does the Student Records and Fees team do? • Student Records and Fees are based at the Kedleston Road Student Support Centre, and are available to help students with: • Enrolment • Tuition Fees (including LEA) • Accredited Prior Learning (APL) • Module/programme changes • Withdrawals and Intercalations (breaks from study) • Online Forms

  16. Who are Assessment and Awards? • The Assessment and Awards team are also based at the Kedleston Road Student Support Centre, and are available to help students with: • Statement of Achievements • Transcripts • Exams • Results • Graduation

  17. Who are the Programme Advisory Service (PAS)? • PAS are based at both the Kedleston Road Student Support Centre and room DO/109 in Buxton, and are available to help students with: • Understanding your credit accumulation • Module results • Planning your programme of study • Guidance on understanding your programmes structure • Programme change advice • Joint Honours and Open Credit Scheme counselling appointments • Information signpost

  18. New for 2008

  19. What’s all this noise about Ask Us? Ask Us is an online automated Q&A service for current students, providing generic information on the University Support Services mentioned in this session. • Unlike a search engine, Ask Us provides its answers in response to full questions, to save time and avoid confusing academic terminology. • Answers also include: • URL links • Email and contact details • Further information through dropdown boxes Ask Us is conveniently found at: www.derby.ac.uk/current-students

  20. Ask Us Vs Search Engines

  21. In two teams we want you to find the information a student would require for the following: • Find where to view grades • Order a graduation gown • Independent Study • Food vouchers • No. of books can be taken out from the Learning Centre • Take a break from study • Change a module • Make a photocopy • Change personal details • Contact the BCL Student Liaison Officer Team one will use the web site search engine. Team two will use Ask Us. The first to find all of the above WINS!

  22. Any Questions?

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