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Navigating Digital Engagement in Public Administration: Lessons from the London Riots

In the wake of the 2011 London riots, digital engagement in public administration took center stage. This discussion, led by Emer Coleman, founder of DSRPTN, dives into the chaos of effective communication in crises and the need for agencies to engage meaningfully. It explores the disconnect between government perceptions and public realities, particularly amongst digital natives. Trust in government is at a low, and leveraging network power is essential. Join us as we examine what matters to today's citizens and how public administration can evolve.

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Navigating Digital Engagement in Public Administration: Lessons from the London Riots

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Presentation Transcript

  1. Digital Engagement in Public Administration Emer Coleman Founder DSRPTN

  2. control (spin?)

  3. chaos (reality?)

  4. leaking (really?)

  5. london 2011

  6. goddammit is anyone in charge of the bleedin’ shop? #Londonriots

  7. here comes everybody

  8. its life Jim but not as we know it

  9. #unlessyoureanidiot (emer bangs head on table)

  10. and we should engage because? (apologies for stating the obvious) Former GDS colleague 49 18

  11. what we see vs what they see (5 year old’s response to this picture) “A laptop that prints as you write and you don’t have to plug it in.”

  12. say hello to the digital natives (and they’re coming to get you)

  13. what will matter to them in their social world? how relevant are you and what’s your standing in the conversation?

  14. how relevant will government be?

  15. trust agents (helping to repair the trust deficit)

  16. current state of play?

  17. changes

  18. changes

  19. changes

  20. changes

  21. leverage the power of the network

  22. don’t let perfection be the enemy of the good #JUSTDOIT

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