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Continual Service Improvement

Continual Service Improvement. Manka, Neelesh , Pearl, Abbas & Shiv. Overview. Pearl Chisom Oti. Overview. Service Review Process Evaluation Definition of CSI Initiatives Monitoring of CSI Initiatives. Objectives. Services Opportunities Change Processes. Scope.

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Continual Service Improvement

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  1. Continual Service Improvement Manka, Neelesh, Pearl, Abbas & Shiv

  2. Overview Pearl ChisomOti

  3. Overview Service Review Process Evaluation Definition of CSI Initiatives Monitoring of CSI Initiatives

  4. Objectives Services Opportunities Change Processes

  5. Scope health of IT service management portfolio of IT services each service in a continual service lifecycle model

  6. Business Value Shiv Mehta

  7. Business Value Ensuring the services and processes of the service management are aligned with business objectives Service meets agreed level of performance Efficiency in cost of service delivery improves steadily Regular and consistent reviews

  8. The Role of Measurement Manka Desai

  9. Objectives, CSFs, KPIs, Metrics and Measurements Abbas

  10. Objectives Critical Success Factors Key Performance Indicators Metrics Measurements

  11. The Deming Cycle Neelesh Patel

  12. The Continual Service Improvement Model Manka Desai

  13. Service Improvement Plan Pearl ChisomOti

  14. The Seven Step Improvement Process Neelesh Patel

  15. Service Level Management Shiv Mehta

  16. Service Level Management Service Level Management is the process charged with securing and managing agreements between customers and the service provider regarding the level of performance and levels of reliability that’s got to do with a specific service

  17. Service Level Management Service level management provides an opportunity to establish performance requirements from early on Creating a Service Level Agreement Creating an Operational Level Agreement

  18. THE END THANK YOU FOR LISTENING

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