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Maggi Boutelle, SVP & Manager, Trust Operations

Maggi Boutelle, SVP & Manager, Trust Operations. Operations Risk Management Panel. FIRMA Risk Management Training Conference April 1, 2010. P Please consider the impact on the environment before printing this document. Union Bank – Company Profile. Headquartered in San Francisco

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Maggi Boutelle, SVP & Manager, Trust Operations

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  1. Maggi Boutelle, SVP & Manager, Trust Operations Operations Risk Management Panel FIRMA Risk Management Training Conference April 1, 2010 PPlease consider the impact on the environment before printing this document.

  2. Union Bank – Company Profile • Headquartered in San Francisco • A full-service commercial bank with assets of $86 billion • More than 9,800 employees • 340 banking offices in California, Oregon, Washington and Texas with two international offices • Wholly-owned subsidiary of the Bank of Tokyo-Mitsubishi UFJ, Ltd. (a subsidiary of Mitsubishi UFJ Financial Group, Inc.) Source: <source copy>* <footnote copy>

  3. Union Bank – Trust Operations • Performs all back-office support functions for UB’s WM and Institutional Trust and Custody accounts • Over 25,000 accounts valued at $254 billion • Businesslines: Personal Trust; Retirement Plan Services; Domestic and Global Custody; UB MoneyPort; Labor Management; Corporate Trust • 150 Operations staff members located in San Diego and San Francisco Source: <source copy>* <footnote copy>

  4. A Few Statistics • Security Trades and FX Transactions – 85,000 per month • Income Transactions – 27,000 per month • Corp Actions – 16,000 per month • Wires – 6,800 per month with average total value = $28 billion • Produce checks, process ACH and DDA deposits – 7,800 per month • Lump Sum Payments – 4,800 per month • Periodic Payments – 28,000 per month • EBR Statements Issued – 5,400 monthly average • Set up 2,600 assets per month • Fee Invoices Produced – 6,300 monthly average Source: <source copy>* <footnote copy>

  5. Trust Operations Objectives • Provide superior customer service by processing all trust accounting work and reporting in a timely, accurate and efficient manner • Identify and mitigate risk • Maintain/reduce expenses • Partner with businesslines to ensure compliance with regulatory changes and requirements Source: <source copy>* <footnote copy>

  6. Trust Operations Risk Trends – Past and Future • Last year, market meltdown fall out • Severe volatility • Securities lending and short sales • Market liquidity and money market fund restrictions • Bank failures* • Corporate bankruptcies* • Counter Party failures* • Massive fraud uncovered* • Emerging trends • Corporate Actions activity increasing and becoming more complex • Alternative investments activity increasing • Class action claims on rise • SEC adopts MMF Stability Rules • RIA Custody Rule Amendments adopted • * Still remaining issues Source: <source copy>* <footnote copy>

  7. Challenges We Face • Balance production requirements versus Risk Management & Compliance • Develop a proactive (versus reactive) approach to risk mitigation • On-going pressure to increase production while reducing expense • Constantly changing regulatory environment • Business recovery preparedness

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