Content • WHAT IS BODY LANGUAGE? • UNDERSTANDING BODY LANGUAGE • EFFECTIVE USE OF BODY LANGUAGE • THE IMPORTANCE OF BODY LANGUAGE • SOME INFORMATION ABOUT SINGAPORE • BODY LANGUAGE IN SINGAPORE
What is Body Language? • Body language is a form of mental and physical ability of human non-verbal communication. • Itconsist of body posture,gestures, facial expressions,and eye movements. • Humans send and interpret such signals almost entirely subconsciously. • Wefrequentlycommunicatebothbodilyandverballyand an estimated 70% of whatwecommunicatemay be nonverbal.
Nonverballanguage is an evenbiggercategory, whichincludesthingsliketone of voice. • Body language may provide clues as to the attitude or state of mind of a person • For example, it may indicateaggression, attentiveness, boredom, relaxed state, pleasureandamusement.
UnderstandingBody Language • The technique of "reading" people is used frequently. • For example, the idea of mirroring body language to put people at ease is commonly used during interview situations. • Body language can show feelings to other people, which works in return for other people. • People who show their body language to you can reveal their feelings and meanings.
Effective Use of Body language • Mind the body talk • Be careful with the handshake • Establish good Eye contact • Communicate at the level of the person before you • We must be ourselves • Graceful Movements and Confident posture improve the atmosphere at the workplace
Theimportance of body language • Anybody remember when George H W Bush tried to signal ‘peace’ during a visit to Australia in the 90s by giving a huge crowd the time-honored two-fingered salute? Though he didn’t know it at the time, he was actually telling the whole crowd to go screw themselves - and all because he made the seemingly innocuous error that his palm was facing inwards instead of outwards.
TheImportance of Body Language • Psychologists believe non-verbal communication reveals more than the words we speak. • The ability to understand the body language helps in our connections to others and enables us to make the communication more effective.
TheImportance of Body Language Body language can play five roles. • It can affirm and testify what we are saying. • It can communicate a contradiction. • Body language is very effective substitution to verbal communication. Our eyes can communicate a lot. • Body language can further enhance the impact of verbal communication. In case, tapping the back of a person in addition to verbal acclamation can work wonder. • It is an important tool for accenting a message. For example, pounding the table during verbal communication can accent the message.
TheImportance of Body Language • In a relationship, body language is hugely important. Understanding the body language enable to understand the feeling and emotions of the other. A body language matching with verbal language raises the trust level. • Weshouldimprove our eye contact, facial expression, voice tone, posture and gesture, touch, sound, tone and intensity and you will find a dramatic improvement in your social and personal relationships.
Singapore Flag Meaning The red represents universal brotherhood and equality of man and the white stands for purity and virtue. The crescent moon, symbolizes the young nation of Singapore on the rise and the five stars represent the country's ideals of democracy, peace, progress, justice and equality.
GEOGRAPHY Consists of 63 islands 23% of land is natural forests and Nature preserves North of equator
POPULATION • 5.3million people in 2012 • 3.64 million of them were citizens and permanent residents • Second most densely populated independent country
LANDMARKS Raffles Hotel SultanMosque New Parliament House A view of the Causeway The National Theatre St. Andrews Cathedral
CULTURE • Mixture of Chinese, Malay, Indian, and European immigrants • 4 official languages • English, Chinese, Malay, Tamil • Generally allows religious freedom • Muslim, Buddhism, Christianity, Hinduism • Jehovah's Witness is banned due to opposition of National Service
Greetings and Introductions Singaporeans generally shake their hands when they are first introduced to a person. Men and women usually greet eachotherwithhandshake. When making introductions for the first time and in formal meetings you should always use the person's title and family or personal name.
Greetings and Introductions Greeting customs vary according to age, ethnicity, and situation. Malays greet with the salaam: two people bring right palms together, as if to shake hands, and then slide them apart; each person then touches the palm to his or her heart.
Greetings and Introductions Handshaking is the most common form of greeting in Singapore, although this may depends on the ethnic origin of the person you are greeting. For instance, Muslim(Malay) men will shake hands, but women may not. The traditional greeting of Salaam, placing the right hand over the heart, is more common.
Greetings and Introductions Ethnic male and female Chinese and Indians will also shake hands, but Chinese will shake hands with the opposite sex, whereas ethnic Indians will not. It is best to see if a female will offer her hand first. If you are really unsure of what to do, a simple bow will suffice.
Greetings and Introductions Singaporeans show great respect for elders. Similar to most of the Asian cultures, it is very important for you to establish your credibility. If possible you can have someone in your home/office at Singapore to introduce so that your credentials could be emphasized.
Greetings and Introductions Never touch, hug or kiss a person of the opposite sex at a business meeting. Unlike in the West, this could be misinterpreted! Mostly the written salutations are in the western style like "Dear Mr. Robin".
Greetings and Introductions Due to the ethnic and religious diversity of Singapore, using the correct name and titles can become complex. The best course of action is to allow your counterpart to introduce him or herself, and if it is still not clear you can politely ask how they should be addressed.
Singaporeans may bow slightly as they shake your hand. • Many Westerners are generally taller than Singaporeans, so it would be polite to give a small bow. A slight bow for Chinese or older people is polite.
EyeContact • Youshould not getoffendedif a Singaporeandoes not lookintoyoureyes in a meeting. Theeyesarecastdownoraway as a sign of respectandpolitenessespeciallyifyouare a seniororhave a higherstatus.
Rudegestures in Singapore Pointsomebodywithindexfinger PublicAffection Showingbottom of feet Tap forehead with index finger
Acceptablegestures in Singapore Bowing Handshake Sittingwithlegscrossed Wait for woman to extend hand first Shakehandswitheveryonepresent (includingchildren)
Unacceptablegestures in Singapore Smile Maintaineyecontact Firm handshake Touchingothers
Posture Careshould be takenwhilecrossinglegs: thesole of thefootshouldnever be pointedoutorinadvertentlyshowntootherpeople.
Posture • Whenyouarestandingandtalkingtosomeone, do not put yourhands on yourhips since thissignifiesanger.
Touching In general, Singaporeansare not demonstrativeabouttouchingmembers of theoppositesex. It is virtuallyunheard of tohugoreven put an armaroundsomeone in theworkplace.
Touching It is sociallyacceptable, however, for men towalkarm in arm on thestreetandforgirlstoholdhands.
Head • Headshould not be touched in theSingaporeanculture as it is believedthathead is thehome of thesoul.
Feet • Thefoot is consideredthelowestpart of the body. • Feetareconsideredto be dirtyfortouchinganyobject. • Thefootshouldnever be usedtopoint at someone
Finger • A finger to the forehead means crazy in Singapore
Finger • Theraisedmiddlefinger is an obscenesign in Singapore. It is consideredtheultimateinsultto a person. It can leadtofightsandtrouble.
ThumbsUp • A rudeandoffensivegesture
ThumbsDown It is theindication of somethingthat is badorsomethingthatyoudontapprove of. Italsoindicatesthatsomethingorsomeone has failed. Thumbsdownsign is not used as often as thetumbsupsign.
Stop HandGesture • Itwouldmeanthatone is tryingto 'hail' someone'sattentionlike a waiteroraskingforpermissiontospeak.
Handgestures • WhatareHandGestures? Handgesturesare a way of communicatingwithothersandconveyingyourfeelings. Thesegesturesaremosthelpfulwhenone is speakingtosomeonewith no language in common. Themeanings of handgestures in differentculturesmaytranslateintodifferentthings.
TheDogCall It is indication of death.
ClenchedFist • A clenchedfistwillsurelylandyouinto a fistfight.
RasingHand • Raiseyourhandtogetsomeone'sattention.
Hittingyourfistintoyourothercuppedhand; this is an obscenegesture.
Waving a forefingertogetsomeone’sattention. X • Beckonsomeonebyextendingyourhand, palmdown, andflutteringyourfingers.