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Chapter 4

Chapter 4. Analyzing Work and Designing Jobs. Work Flow in Organizations. Work flow design Tasks necessary to produce a product or service Job Set of related duties Position Job performed by a particular person. Work Flow Analysis. Organizational. Structure. Sources of Job Information.

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Chapter 4

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  1. Chapter 4 Analyzing Work and Designing Jobs

  2. Work Flow in Organizations • Work flow design • Tasks necessary to produce a product or service • Job • Set of related duties • Position • Job performed by a particular person MGMT 422 - Chapter 4

  3. Work Flow Analysis Organizational Structure MGMT 422 - Chapter 4

  4. Sources of Job Information • Incumbents • What is being done • Accurate regarding time estimates • Supervisors • What should be done • Accurate regarding task importance • Government • Dictionary of Occupational Titles (DOT) • O*NET MGMT 422 - Chapter 4

  5. Job Descriptions • TDR’s of job • Tasks • Duties • Responsibilities • Consistent format • Developed for all new jobs • Software available MGMT 422 - Chapter 4

  6. Job Specifications • KSAO’s of person • Knowledge • Skills • Abilities • Other characteristics • Not directly observable • Coordinated with job descriptions MGMT 422 - Chapter 4

  7. Job Analysis Methods • Position Analysis Questionnaire • Standardized job analysis questionnaire • Contains questions about work behaviors, work conditions, and job characteristics • Applicable to a wide variety of jobs • Task analysis inventory • Listing tasks performed in a particular job • Rating each according to a set of defined criteria MGMT 422 - Chapter 4

  8. Fleishman Job Analysis System MGMT 422 - Chapter 4

  9. Importance of Job Analysis • Work redesign • HR planning • Selection • Training • Performance appraisal • Career planning • Job Evaluation MGMT 422 - Chapter 4

  10. Job Design MGMT 422 - Chapter 4

  11. Characteristics of a Motivating Job MGMT 422 - Chapter 4

  12. Motivation Techniques • Job enlargement • Job extension • Job rotation • Job enrichment • Self-Managing work teams MGMT 422 - Chapter 4

  13. Flexible Work Schedules MGMT 422 - Chapter 4

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