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General Education Office

General Education Office. IHM.316 / ILA2401 English for the Hotel Business Unit 5: Hotel & Restaurant Services. Objectives. The objectives of this unit are…. 1. Language Focus: Hotel Documentation and Restaurant Menus 2. Vocabulary Focus: British/American English for the F&B Cycle

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General Education Office

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  1. General Education Office IHM.316 / ILA2401 English for the Hotel Business Unit 5: Hotel & Restaurant Services

  2. Objectives The objectives of this unit are…. 1. Language Focus: Hotel Documentation and Restaurant Menus 2. Vocabulary Focus: British/American English for the F&B Cycle The purpose of this unit is to understand the details of hotel documentation and restaurant menus, as well as the differences in British and American-style English in the F&B Cycle.

  3. Objectives Learners will be able to: • Recognize the differences between British and American English • Describe a range of foods and gourmet foods • Listen and distinguish food orders • Describe intentions and spontaneous decisions • Make polite requests • Identify common notices and signs • Understand and articulate written notes • Understand the roles involved in the Food & Beverage Cycle

  4. British / American English There are many differences between these two languages. Neither is incorrect. But it is good practice to be consistent in their usage. Some are simple spelling differences: color, colour, realize, realise, gray, grey Differences in Tenses British English Present Perfect Tense Joe has just arrived.Have you phoned Carla yet? I’ve already seen the film. American English Past Simple Tense Joe just arrived.Did you phone Carla? I already saw the film. Differences in Verbs Have got I’ve got two brothers. I haven’t got a job. Have you got any money? Yes, I have. Have I have two brothers. I don’t have a job. Do you have any money? Yes, I do.

  5. British / American English Differences in Prepositions British English at the weekend stay at home write to someone a quarter past four American English on the weekend stay home write someone a quarter after four and some words are completely different………. lorry queue handbag store truck line purse shop spanner taxi trousers pavement wrench cab pants sidewalk

  6. British / American English A) Complete Word Study exercises 1 and 2 on page 53/54 of High Season

  7. A Variety of Dishes…. a b d c e g h f 1 Fillet of Haddock 3 Prawn Cocktail 7 Crudités 5 Roast Leg of Pork 2 Chicken Kiev 4 Beef Madras 6 Chicken Liver Pate 8 Lyonnaise Potatoes

  8. A Variety of Gourmet Dishes…. b c a d f e 1 Fondue Valaisane (White wine and cheese) 2 Les escargots en chausson (Snails in puff pastry) 4 Les Mignons de porc (Sliced loin of Pork) 6 Sorbet au marc de champagne (Iced champagne) 5 Delices de Grison (Air dried beef) 3 L’emince de veau zurichois (Sliced veal and mushrooms)

  9. Restaurant Menus creamy Use the word bank on the left to complete these menus. bread fresh garnish served cheese home-made spicy seasoned choice sweet sauce coated creamy liqueur selection wrapped roasted wrapped fresh spicy seasoned sauce home-made served garnish selection bread cheese coated choice liqueur roasted sweet

  10. Listening Listen to some people ordering food from the menus shown. What do they order?

  11. Language Study Intentions and spontaneous decisions Forethought Talk about things we have already decided: I’m going to have the fondue. It’s delicious here. Reactivethought Make decisions at the moment of speaking: In that case, I’ll have the pork medallions. Complete the exercise on page 56 using either will or going to. Example: What would you like, tea of coffee? ‘Oh, I’ll have coffee please.’

  12. Language Study Making requests Look at the way people in the restaurant asked for things: Can you bring us a bottle of water, please? Could you change mine, please? Could we possibly order, please? Do you think you could bring us the wine list? Now ask similar questions using the verbs in brackets. a) You don’t know the telephone number of a caller? (give) b) You didn’t hear a customer’s surname. (repeat) c) You don’t know how to spell the name of a town. (spell) d) You want to know if there are any vegetarians in a group. (tell) e) You are not sure what time a guest is arriving. (confirm) f) You want to check how many people there are in a group. (tell)

  13. Signs and Notices RESERVED a. On a restaurant table. PLEASE DO NOT DISTURB The management and staff are here to ensure that you have a pleasant stay. Please call reception if you have any further requirements. FIRE EXIT b. On or above a door. g. On a door handle notice. h. On a card in the guest room. PLEASE VACATE YOUR ROOM BY 12 NOON c. The inside of a guest room door. Dial 9for an outside line We accept… VISA, MASTERCARD, AMERICAN EXPRESS IN CASE OF FIRE … BREAK GLASS AND PRESS BELL d. At the reception desk. i. Above/On the fire alarm. j. On the in-room telephone. PLEASE SERVICE MY ROOM VEHICLES LEFT AT OWNER’S RISK e. In the hotel car park. PRESS BUTTON TO OPERATE  IF FOUND PLEASE RETURN TO: MELISSA HOTEL PO BOX 969 LARNACA, CYPRUS k. On a trouser press, or other equipment. f. In the hotel car park. l. On a door handle notice.

  14. Welcome Information What’s missing from this Welcome Information sign… advance, advisable, arrangements, attractions, available, hired, loan, pleased, programs, returned, served, vacate pleased returned available vacate attractions programs advisable loan served hired advance arrangements

  15. Welcome Information Think of the missing headings from this leaflet. Iron Newspaper Taxis Safety Deposit/Valuables Baby Listening Service Writing Paper/Stationary

  16. PRACTICE IT! Work with a partner to decide what these notes means. Smith and guest in room 106 would like champagne as soon as possible. Mrs. Kurz in 110 would like an early alarm call at 6 a.m. tomorrow and a taxi to take her to the airport Jane Peters in room 196 wants to check out early and would like her bill. This means an additional room is available if needed. There is a message for Otto Post (please check room number) from his friend Jurgen. Jurgen will be arriving at the airport at 9am tomorrow and ask if Mr. Post can meet him. Mrs. Kempf in room 204 would like to leave the following message for her husband at reception: she will meet him in the restaurant at 8pm.

  17. Food and Beverage Cycle In small groups, match the job titles with job descriptions on page 61 of High Season.

  18. Summary Today we have • Recognized the differences between British and American English • Described a range of foods and gourmet foods • Listened to and distinguished food orders • Described intentions and spontaneous decisions • Made polite requests • Identified common notices and signs • Understood and articulated written notes • Understood the roles involved in the Food & Beverage Cycle

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