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Actors analysis

This case study from The Graduate Institute examines the One Stop Shop (OSS) institutional framework in Vietnam. It explores the vertical and horizontal structures of governance, emphasizing the roles of upper ministerial agencies and local bureaucrats. The study investigates the power dynamics, authority relationships, and the implications of Decision 181 on public administration service delivery. Stakeholders' interests and legitimacy are discussed, revealing varying levels of support and resources impacting project outcomes. The findings provide insights into governance shifts at the local level.

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Actors analysis

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  1. Actors analysis The Graduate Institute - Geneva MIA Support documents for students One Stop Shop case study Institutional building in Vietnam

  2. Vertical structure Upper Ministerial agencies Horizontal structure Local Department functional bureaucrats People Committee Chairman Customers OSS Authority relationships prescribed by PMD Authority relationships before PMD181 implementation Decision 181 - governance implications: expected shift of authority for issues related to public administration services delivery at local level The Graduate Institute - MIA

  3. Support-power matrix PC Chairman Positive support to the project (++) Clients SDC MoHA DoHA OSS manager & staff Neutral vis-à-vis to the project Bureaucrats Against the project (--) Without resources (not powerful) (--) With resources (powerful) (++) The Graduate Institute - MIA

  4. Power-interest-legitimacy circles Power (resources endowment) Interest SDC PC Chairman Bureaucrats MoHA OSS manager & staff DoHA Clients Supportive to the project Against the project Legitimacy The Graduate Institute - MIA

  5. Stakeholders: summary table The Graduate Institute - MIA

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