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Hurricane Recovery Experience

Learn from the experience of John Quigley, Director of Network Integrity at Sprint, during the recovery from a series of hurricanes in Florida. Explore industry issues, lessons learned, and actions to consider for improved reliability.

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Hurricane Recovery Experience

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  1. Hurricane Recovery Experience John Quigley Director Network Integrity Network Operations November 18, 2004

  2. Hurricane Trivia • Who was the first pilot to intentionally fly into a hurricane's eye? • Chuck Yeager • Charles Lindbergh • Amelia Earhart • Joseph Duckworth

  3. Overview • Series of four hurricanes hit the state of Florida between August 13 and September 30, 2004 • Charley • Frances • Ivan • Jeanne • The loss of resources (e.g. backhaul, power, fuel) to individual cell-sites occurred in the Southeastern markets and hampered wireless service restoration efforts

  4. Industry Issues • Power to remote areas slower to be restored due to geographic location • Priority to restoration is unclear • Storm caused shortages of fuels needed for generators • No priority for NS/EP entities • Pumps at fuel stations in the field were electric and as such would not work during major power outages following the storm.

  5. Industry Issues • Evacuation in affected areas causes longer outage duration. • T1’s went offline following loss of power to central offices causing need to reprioritize work continually. 6. Circuits went down due to lack of back-up power at remote terminals (e.g. remote fiber-mux)

  6. Lessons Learned: • Backup power is critical and the most vulnerable component of telecommunications network • Expertise in the area of logistics cannot be underestimated! • Moving people, generators, trucks • Food, Fuel, lodging • Continual learning during and after each event using a well defined event analysis process is critical to the maturity of a BCP program • The basis for a successful response effort starts with your ICS structure and ability to communicate at all levels during a disaster

  7. Sprint’s ICS/EMG Structure

  8. Actions to Consider • How can the Telecommunications industry and power industry best work together to improve reliability? • What level of protection should the Telecommunication Industry assume for remote sites?

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