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Information Technology in Business: Course Opening & Overview

Join Professor G.E. Denzel for an introduction to ITEC 1010. Access course notes, grades, and resources on the ITEC web pages. Learn about business pressures and organizational responses in the Information Age. Explore the capabilities of information systems and their strategic use. Gain insights into IT support for people and tasks, data hierarchy, and the course outline.

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Information Technology in Business: Course Opening & Overview

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  1. Welcome Opening class for ITEC 1010 3.0 A Professor G.E. Denzel

  2. Agenda • Greetings • Course outline • The ITEC web page and the ITEC 1010 web page • Course questions?

  3. Course Outline • Go to the ITEC 1010 A web page: • Note Course Outline is available here, along with course notes, grades (after assignments and tests), links, feedback mechanisms, etc.

  4. The ITEC web pages • www.yorku.ca/itec • This page takes you to all of the different ITEC programs at York. You may want to look at both the Atkinson and Arts pages. For Arts students, the ITEC ARTS web page is extremely important, and should be checked at least weekly. • www.yorku.ca/lezned • This is my home page, and from it you can access the home page for this course. You should certainly bookmark the page for this course. It will have all of the assignments and details on tests. It will also have the powerpoint slides from lectures (usually available one day before class). It will also have links to other relevant pages.

  5. The Plan of This Book Part 1 INFORMATION TECHNOLOGY IN THE BUSINESS ENVIRONMENT 1. Introduction : B usiness and Information Technology 2. Organizational Structure and Information Technology Part 2 INFORMATION TECHNOLGY INFRASTRUCTURE 3. Computer Hardware 4. Computer Software 5. Managing Organizational Data and Information 6. Telecommunications and Networks 7. The Internet and Intranets Part 3 APPLYING INFORMATION TECHNOLOGY FOR COMPETITIVE ADVANTAGE 8. Interorganizational and Global Information Systems 9. Functional and Enterprise Systems 10. Data, knowledge, and Decision Support 11. Intelligent Systems in Business 12. Electronic Commerce 13. Strategic Information Systems and Reorganization Part 4 DEVELOPING AND MANAGING INFORMATION SYSTEMS 14. Information Systems Development 15. Implementing IT:Ethics, Impacts, and Security

  6. CHAPTER 1INTRODUCTION : BUSINESS AND INFORMATION TECHNOLOGY

  7. Learning Objectives • Discuss business pressures and responses in today’s Information Age • Differentiate between data and information, and describe the characteristics of high-quality data. • Name and describe the components of an information system.

  8. Learning Objectives (cont’d) • Describe the capabilities expected of information systems in modern organizations. • Describe opportunities for strategic use of information systems.

  9. Business in the Information Age:Pressures • Global Competition for Market and for Labor • Need for Real-time Operations • Changing Work Force • Customer-Oriented Operations • Technological Innovation and Obsolescence • Information Overload • Social Responsibility of Organizations • Government Regulation and Deregulation • Ethical Issues • Organizational Responses to Business Pressures in the Information Age

  10. Business in the Information Age:Responses • Strategic Systems • Customer Focus and Customer Service • mass customization • Continuous Improvement Efforts • just-in-time (JIT) • total quality management (TQM)

  11. Responses (cont’d) • Business Process Reengineering • Empowering Employees and Fostering Collaborative Work • Team-based Structure • Business Alliances • supply chain management and enterprise resource planning (ERP) • Electronic Commerce

  12. Business Pressures & Organizational Responses : Summary Business Pressures Organizational Responses Global Competition for Market and Labor Need for Real-time Operations Changing Work Force Customer Orientation Technological Innovation and Obsolescence Information Overload Social Responsibility Government Regulation and Deregulation Ethical Issues Strategic Systems Customer Focus and Customer Service Continuous Improvement Efforts (Just-in-Time, Total Quality Management) Business Process Reengineering (BPR) Team-based Structure Business Alliances Electronic Commerce

  13. Capabilities of Information Systems • Provide Fast and Accurate Transaction • Provide Large Capacity, Fast Access Storage • Provide Fast Communications (machine to machine, human to human) • Reduce Information Overload • Span Boundaries • Provide Support for Decision Making • Provide a Competitive Weapon

  14. Components of Computer-based Information System HARDWARE SOFTWARE DATABASE PROCEDURES NETWORK PEOPLE

  15. IT Supports PeopleTransactions • Place order for a book at Chapters • Enrol into a course at York • Mount a permission for a student • De-enrol a student for not having prerequisites • Change your address • Open an ACADLABS account • Renew a car license plate

  16. IT Supports PeopleTasks Write an essay Write a memo Prepare a slide presentation Analyze your expenses Prepare a budget Do your taxes

  17. Data Hierarchy Data Information Knowledge

  18. Data Hierarchy Data Transaction Summarize Information Interpret Knowledge

  19. Example Course Enrolments Joe enrols in PHIL 2075 SIS db records transaction Count in course hits max SIS rejects Suzy tries to enrol Automated extract of enrolments in PHIL courses PHIL Chair puts enrolments and maxes into spreadsheet Chair notes full course, looks at overall pattern, requests permission to open backup section

  20. Tools • Databases • MS Access • Oracle • DB2 • Others • Spreadsheets • Excel • Word Perfect Office spreadsheet • Star Office spreadsheet • Others

  21. Tools (cont’d) • Reporting tools • ERP’s • Knowledge Management Systems • See Globe&Mail article

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