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VolunTEEN Program

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  1. VolunTEEN Program A stress free guide to hosting teens for the summer Presented by: Allison Smith

  2. About me • Memphis, Tennessee! • Bachelor of Professional Studies • Master of Public Administration • Le Bonheur for 3 years • Region One Representative for Tennessee Healthcare Volunteer Professionals (THVP)

  3. Le Bonheur Children’s Hospital

  4. Volunteer Services • 200 weekly volunteers • New Volunteer Orientation-Monthly • Girls Inc. • VolunTEEN • Shadowing • Alternative Break Program • Summer College Program • Various Corporate/School Groups • General Hospital Tours • Le Bonheur Club • Pet Therapy • Adopt-A-Floor • Food Pantry • Clothes Closet • Care Cart (Toiletries) • Family Partners Council • Parent Mentors • Anything else…? Whatever we’re asked!!

  5. Our team!

  6. Let’s talk about VolunTEENS!

  7. Specifics about the VolunTEEN Program… • Website • Word of mouth Tours • Social media • Take A LOT of pictures • Daily Bulletin • Application • Only talk to the teen themselves • Mail in completed packet • Screening Process • Dealing with staff recommendations, still have to follow guidelines • Stay strict • Try to get a variety

  8. How to get associates on board • Make it easy on them • Explain what you expect from them upfront • Typically an hour and a half • Tour of the department • Explanation of the department • Education staff received • Hands on experience • Shadowing staff • Personal phone calls and emails • Outlook appointments with location • Thank you cards • Coffee vouchers

  9. How to get organized and plan ahead • Make a schedule • Block off your calendar • Sign Up Genius • Survey at the end • Pizza on the last day • $5 from each teen

  10. How to stick to the requirements • Send reminder emails • No exceptions • If you let them break one rule, they will see how far they can take it • Certificate of hours • Incentive • Orientation • Getting to know you • Icebreaker • Uniform • Cell phone policy

  11. How ‘fun’ supervision will be your best friend • Splitting up troublemakers, clicks and bffs • Mix them up • Make them make friends with others • Make them eat together • Weed out the bad seed • Sit out something fun in conference room alone • Constant supervision • Shadowing • Activity Cart • Hospitality Cart • Donations Cart • Beverage Cart • Creative Arts Room • Sibling Playroom • Cookie Bake

  12. VolunTEEN Behavior • VolunTEENs must act in a professional manner during their volunteer time While in the hospital: • Be sure stay together • Stay at an appropriate volume level • Speak with respect • Elevator manors • Eye contact and pay attention when others are speaking to you • Being punctual • Listen to Cayce (Intern) • No chewing gum • No phones unless you’re on your lunch break • Conference room is “free” time, door closed

  13. How to take care of yourself • Put on an away message • Ask for help • Use an intern or a seasoned volunteer • Do as many things in advance as you can • T-shirts ordered, coffee vouchers printed, thank you cards ready, goody bags made, paperwork printed

  14. Questions? Email: allison.smith@lebonheur.org

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