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Enhance Automotive Sales with iLM: The Leading Internet Lead Management Tool

iLM by izmoCRM is a sophisticated and user-friendly Internet Lead Management product designed specifically for automotive dealerships. This web-based tool allows dealerships to respond to internet leads promptly and maintain long-term follow-up, ensuring improved customer communication and retention. With features like appointment scheduling, lead tracking, and automated email campaigns, iLM streamlines the sales process from a single interface. Its continuous evolution, with multiple releases yearly and live customer support, makes it the ideal choice for single dealerships and large automotive groups alike.

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Enhance Automotive Sales with iLM: The Leading Internet Lead Management Tool

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  1. What is iLM? • iLM is an Internet Lead Management product offered by izmoCRM to automotive dealerships • Easy to use, sophisticated tool • Allows dealer to respond to internet leads immediately and conduct long term follow up • Also manages and tracks other customer contact: • Phone ups • Walk-ins

  2. iLM History • Reckonup acquired by izmocars July, 2007 • Redesigned and released September of ‘07 • Latest, Vanguard release March 2009 • Averages 2 – 3 releases per year izmoCRM

  3. Difference between iLM and iCRM • Both manage customer contacts • However, iLM • Does not integrate with client DMS • Does not have a Service Component • Does not have inventory management • Does not have printable daily planners • Does not integrate with ID Scanners • Does not have the built-in tracking queries available on the iCRM logs iCRM iLM

  4. iLM Advantages • Web-based – Customer does not have to purchase hardware or software; only needs pc with internet connection (SaaS – Software as a Service) • Certified by and integrates with all major OEMs • Enterprise View – Access / manage multiple dealerships under one company view • Latest state of the art technology ensures fast updates, • Product is continuously evolving to meet market needs • Live Customer Support • Training program • Integrates with i-Consult process • Easily upgrades to iCRM

  5. iLM – Who uses? • Internet Sales Department • Business Development Center (BDC) • Sales Teams • Single dealerships • Large automotive groups that want to manage all dealerships under one enterprise company

  6. iLM Features • Work from a single screen • Multiple user levels • Sales Rep • Sales Mgr • Internet Manager • BDC Manager • Manages and tracks entire sales process • Extensive search capability supports data mining • Create and track email campaigns; rich email editor

  7. iLM Features • View from a single screen • Scheduled appointments • Scheduled phone reminders • New leads and hot prospects • View customer history / timeline in one click • View Overdue follow ups • Streamlined design for viewing and updating customer information

  8. iLM Features – cont. • Lead routing engine to distribute incoming leads among users • Ability to notify and respond to leads via blackberry and other such devices without having to log into system • Create follow up schedules and reminders based on customer anniversaries and other criteria • Schedule automated email / letters • Reports to monitor performance and sales • Assignment / reassignment of sales reps and CDRs • Identify skating activity

  9. iLM Benefits • Maximizing internet derived business • Optimizing efficiency and time to work leads by internet department • Improved process/work flow managing internet leads • Improved customer communication / retention

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