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MANAGING COMPANY TACTICAL OPERATIONS

UNIT 5: COMMUNICATION AND THE INCIDENT COMMAND SYSTEM. MANAGING COMPANY TACTICAL OPERATIONS. Unit 3: Communications. Describe the interpersonal skills required for incident management. Describe the key elements in a communications system. Describe the communication order model process.

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MANAGING COMPANY TACTICAL OPERATIONS

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  1. UNIT 5: COMMUNICATION AND THE INCIDENT COMMAND SYSTEM MANAGING COMPANY TACTICAL OPERATIONS Unit 3:Communications ICS For Major Incidents

  2. Describe the interpersonal skills required for incident management. Describe the key elements in a communications system. Describe the communication order model process. Describe and demonstrate effective on-scene and progress reports. Unit 5 Objectives ICS For Major Incidents

  3. Given a simple exercise or activity you see the difficulty in maintaining clear and accurate two way communications Individual Activity 5.1 Unit 3 Objectives and Overview ICS For Major Incidents

  4. Effective Resource Use Manage action plan effectively. Gather clear and concise information. Flow of important information only The Need For Effective Incident Communications ICS For Major Incidents

  5. More than just yelling orders Involves several steps Giving and receiving information Information understood On-Scene Communications ICS For Major Incidents

  6. Mobile Radio Face to Face Cell Phone Understanding Effective Incident Communications ICS For Major Incidents

  7. Legal Implications Many radio communications are taped. Tapes may be entered as part of the evidence. All departments must follow FCC licensing requirements. The Need For Effective Incident Communications ICS For Major Incidents

  8. The Need for a Communications Model • Communications is a major factor in how well emergencies are managed. • Departments need to train on improving incident communication procedures. ICS For Major Incidents

  9. The Need for a Communications Model Departments and dispatch centers should have written communication procedures • Basis for training. • INTEROPERABILITY • Members know what are the communication rules. • Used during post incident analysis. ICS For Major Incidents

  10. Written Procedures Provide a Model Assurance that all the important factors in effective communication are included. Followed at all incidents. "Perfect practice makes perfect" The Need for a Communications Model ICS For Major Incidents

  11. The Communications Order Model ICS For Major Incidents

  12. The Communications Order Model FORMULATE ICS For Major Incidents

  13. The Communications Order Model SEND ICS For Major Incidents

  14. TRANSFER THROUGH MEDIUM The Communications Order Model ICS For Major Incidents

  15. The Communications Order Model RECEIVE ICS For Major Incidents

  16. The Communications Order Model UNDERSTAND ICS For Major Incidents

  17. The Communication Order Model FEEDBACK ICS For Major Incidents

  18. The Communications Order Model TRANSFER THROUGH MEDIUM RECEIVE SEND UNDERSTAND FORMULATE FEEDBACK ICS For Major Incidents

  19. Benefits of Using the Communications Order Model Confirmation that message is received and understood. Radio traffic is reduced because understanding is confirmed the first time. ICS For Major Incidents

  20. Activity 5.2:Incident Audio Tape ICS For Major Incidents

  21. On-Scene Communications Responsibilities ICS For Major Incidents

  22. When communication breaks down on the incident so does: Coordination Control The ability to provide for responder safety On-Scene Communications Responsibilities ICS For Major Incidents

  23. All personnel have the responsibility to communicate effectively Starts with a good brief initial report by first-in officer Continues throughout the incident Communications Responsibilities ICS For Major Incidents

  24. Progress Reports Status Number of Patients Dispositions Additional Resources Tactical Communications Responsibilities ICS For Major Incidents

  25. Personnel Accountability Report (PAR) Accountability Reports ICS For Major Incidents

  26. All personnel have the responsibility A method to quickly convey emergency information should be established (radio tone) Accounts for all personnel when the structure or the area involved has been evacuated Emergency Traffic ICS For Major Incidents

  27. Summary • Interpersonal skills are required for incident management. • Discussed the key elements in a communications system. ICS For Major Incidents

  28. Summary • Described the communication order model process. • Described and demonstrated effective on-scene and progress reports. ICS For Major Incidents

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