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Welcome to Sound Telecom's Web On Call Presentation

Welcome to Sound Telecom's Web On Call Presentation. Press F5 to begin the presentation.

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Welcome to Sound Telecom's Web On Call Presentation

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Presentation Transcript

  1. Welcome to Sound Telecom's Web On Call Presentation Press F5 to begin the presentation

  2. The following presentation will give you an overview of how the Sound Telecom Web On Call Application works. We think you will find that this application will be a valuable management tool for handling your On Call schedule. After you are finished reading each slide and want to advance to the next one, just click the mouse or click enter on your keyboard. Sound Telecom takes confidentiality seriously. All of the images you will see in this display are from our own accounts or fictitious accounts set up for training purposes.

  3. What is Web On Call? Web On Call is a Web Based Service we offer at Sound Telecom. It gives you the ability to put your On Call information directly into our system and have it immediately accessible to our agents in real time. You can make changes any time, day or night or even schedule the year.

  4. How much will this service cost? Web On Call is a free service offered by Sound Telecom.

  5. Is it easy to use? Yes, Web On Call is easy to use. You will see in this presentation how to use Web On Call. You will also be invited to have one on one training with our On Call Supervisor, Theresa Pineda. She will schedule a time to actually walk you through your first time using Web On Call to answer any questions you may have.

  6. The Web On Call site can be accessed anywhere you can get on the web. You will be given a Log In ID and Password. On the first log in screen you will be prompted to type in a Log In ID and Password. You will only need to type in your account number or other Log In here and no password (unless you have a voicemail account and a password associated with it). Then press login. Log In ID’s and Passwords will be distributed upon request.

  7. Once you have logged into your account you will be brought to your home page. You can now access your On Call and Messages.

  8. To access your On Call you will need to click on the “On Call,” Tab at the top of the page. Click Here

  9. Overview of the On Call Screen This is where you can Add, Delete, Edit of Copy an On Call. When you choose a certain day on the calendar this is where the On Call for that day will show. This is the month and day you are currently on. These are your resources to choose from. (Your Personnel)

  10. How to Add an On Call Click on the “Add,” Button.

  11. When you click on Add, Delete, Edit or Copy the system will then prompt you for your next User Name and Password. This is where you will have to type in both. You cannot make changes without this User Name and Password. Remember, these will be provided upon request of using this service.

  12. After logging in. You will come to your On Call Assignment Screen. You will leave this. You will choose your START time here. (I am going to enter June 9, 2008 at 7:00am for my On Call Start time.) You will choose your END time here. (I am going to enter June 10, 2008 at 7:00am for my On Call End time.)

  13. After choosing your “Start,” and “End,” times you will continue down the list of options. Your first option is “Rank.” If you only have one person On Call at a time disregard this option. If you have multiple people On Call in a given day you will need to Rank them. Ranking begins at “0,” and can go to “255.” The person ranked at “0,” will be at the top of the list and the next will be “1,” and so on.

  14. More Options Your second option is “Comment.” If you only have one person On Call you may disregard this section or you may put “O/C,” which would describe this person as the On Call. This option comes in handy when you have multiple people On Call or multiple specialties. For example: A Doctors office may have a Doctor, RN, and Pharmacist On Call. You will need to comment which is which. Or, A HVAC/Plumbing Company would need to put Heating or Plumber in the comment field so our agents can distinguish who to call.

  15. Your next step will be to choose the “Resource.” (The person who will be taking call.) This is a drop down menu with all of your personnel to choose from. You will need to choose who will be On Call.

  16. Copying On Call Here you can choose to copy your schedule. For instance if you always have “Jane Doe,” On Call on Monday, Tuesday and Wednesday you may choose this option. Or if you’d like to put someone on for one week you may copy them to that week. Or you can choose to just put the On Call in day by day. If you do not choose to use this feature just click on “Save.” You will then go to the On Call screen with the Calendar again. (I am going to use the copy button to copy Jane to Monday, Wednesday and Friday, then we will go to the On Call screen as well)

  17. If you choose to use the “Copy,” button you will go to the “Copy Assignment Screen.” before going to the On Call screen. You will then choose the days you wish to copy your On Call to. In this instance Jane will be On Call Monday, Wednesday and Friday from 7am -7am the next day. Or if you’d like to put someone on for one week you would choose the dates Monday June 9, 2008 – Monday June 16, 2008 7am-7am on the On Call Assignment Screen and when you come to this screen just choose each Monday to copy that schedule weekly.

  18. If you chose not to use the copy button you would go directly to the On Call screen. If you chose to use the copy button you would come to this screen after choosing your days to copy. As you can see you are currently viewing June 9,2008. The On Call information shows that “Jane Doe,” is On Call from Monday 6/9 at 7am until Tuesday 6/10 at 7am. Her rank is “0,” and her comment is “O/C.”

  19. If you have more than one On Call you would repeat the “Add,” procedure again. Instead choosing a different “Rank,” and “Comment.” My schedule now shows that Jane is On Call and John is her Back Up. John’s rank is #1 and his comment explains he is the Back Up. If Jane was a Plumber and John was a HVAC Tech, the comment would need note that rather than “O/C,” and “B/U.”

  20. How to Edit an On Call If you made a mistake or John suddenly became ill and could not cover Jane as a Back Up, you may edit the schedule by clicking on the person you want to edit.

  21. When editing a person, you would be directed to the On Call Assignment screen again. Where you would just edit the information or “Resource.”

  22. How to Delete an On Call In this instance my account only has two possible On Calls. John will not be replaced but deleted so he is not contacted while he is ill. You will click on the delete button and a confirmation will come up, to complete the delete. You will need to choose “OK.”

  23. Jane is now the only person On Call.

  24. You may also View and Print your calendar To print your calendar you will click on “Report.”

  25. You will need to choose what dates you would like to see. I will do the month of June and show you the 4 different schedules.

  26. Full Report The Full Report will show everyone’s schedule by “Start,” and “End,” time. As well as their “Rank.”

  27. Individual Report The Individual Report will show each individual persons schedule by “Start,” and “End,” time. As well as their “Rank,” and “Comment,” for that day.

  28. Calendar Report The Calendar Report will show the entire schedule on a Calendar in order of “Start,” and “End,” time. As well as listing by “Rank.”

  29. Open Time Slot Report The Open Time Slot Report will show any time slots that are empty. As you can see from my schedule I began On Call on the 9th of June. So my open time slots consist of the 1st of June to the 9th of June at 7:00am when I began On Call.

  30. Thank You Thank you for the opportunity to go over Sound Telecom’s Web On Call. If you have any questions or would like to get set up on Web On Call you may contact our On Call Supervisor. Theresa Pineda, On Call Supervisor tpineda@sound-tele.com or oncall@sound-tele.com Contact: 1-800-822-4456 Fax: 1-888-414-9000

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