Making Light(er) Work

1. Making Light(er) Work Multiple Managers with Multiple Student Workers Nicole Sanderson Senior Instructional Designer

2. Boston University Office of Distance Education What We’ll Cover • Our situation • Your situation • Our challenges • Your challenges • Our solution • Project/task assignment • Communication • Training • Recruiting • Our new challenges • Your Solutions

3. Boston University Office of Distance Education Our Student Workers

4. Boston University Office of Distance Education Our Student Workers • Overall department = 31 • 2 Media Producers  2 Student Workers • 12 Instructional Designers  2-4 Student Workers

5. Boston University Office of Distance Education Poll *Same questions will be asked in two ways

6. Boston University Office of Distance Education Poll bit.ly/nercomp2018

7. Boston University Office of Distance Education Our Story

8. Boston University Office of Distance Education Challenges • How do we track progress? • How do we prioritize tasks? • How are they trained?

9. Boston University Office of Distance Education Your Challenges

10. Boston University Office of Distance Education bit.ly/nercomp-padlet Your Challenges

11. Boston University Office of Distance Education Our Solution

12. Boston University Office of Distance Education Plan A

13. Boston University Office of Distance Education Laziness: A great virtue of programming… and student worker management

14. Boston University Office of Distance Education Plan B

15. Boston University Office of Distance Education Our Solution: Project Tracking

16. Boston University Office of Distance Education Our Solution: Task Tracking https://www.5pmweb.com/

17. Boston University Office of Distance Education Our Solution: Communication

18. Boston University Office of Distance Education Media Team’s Solution: Project/Task Tracking https://asana.com/

19. Boston University Office of Distance Education Media Team’s Solution: Project/Task Tracking https://trello.com/

20. Boston University Office of Distance Education Media Team’s Solution: Communication https://trello.com/

21. Boston University Office of Distance Education Testimonial - Manager “The best thing about working with multiples is that training is less of a burden – we can share it among us and even have the ‘senior’ student worker handle much of the training.” – Fawn, Instructional Designer

22. Boston University Office of Distance Education Our Solution - Training

23. Boston University Office of Distance Education Testimonial – Student Worker “I thought it was a great way to prepare myself for the workforce post-university. …I also really enjoyed the way students were treated in the office. … I felt like I was a necessary part of the ODE machine and people were happy I was there from the very beginning.” --Summer, Former Student Worker (& Current Colleague!)

24. Boston University Office of Distance Education Our Solution - Recruiting

25. Boston University Office of Distance Education Our New Challenges Managers want to know: • How many tasks per row? • How do we determine emergency level? • How do we know about changes in schedule? Students want to know: • Can there be a feedback column? • Opportunity for more creative work?

26. Boston University Office of Distance Education Plan C • Keep online tracking • Return of the Point Person! • Continue to evaluate system

27. Boston University Office of Distance Education Solutions?

28. Boston University Office of Distance Education Solutions bit.ly/nercomp-padlet2

29. Boston University Office of Distance Education Questions?

30. 1 2 Please take a moment to evaluate this session There are two ways to access the session and presenter evaluations: In the online agenda, click on the “Evaluate Session” link From the mobile app, click on the session you want from the schedule > then click the associated resources > and the evaluation will pop up in the list