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商务英语口语

商务英语口语. Editor: 陈云 (Ada.Chen). Lead-in. What’s up? It’s up to you. That’s really something! I’m really different! Everyone think of changing the world, but no one think of changing himself. 1. 2. 3. 4. Making Calls. Receiving Calls. Transferring Calls.

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商务英语口语

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  1. 商务英语口语 Editor: 陈云 (Ada.Chen)

  2. Lead-in • What’s up? • It’s up to you. • That’s really something! • I’m really different! • Everyone think of changing the world, but no one think of changing himself.

  3. 1 2 3 4 Making Calls Receiving Calls Transferring Calls Telephone Messages 商务电话(一)

  4. Making Calls • 确认电话 • Is that 01234567? • Hello, （is that ）John? • 自报姓名 • This is Ada from TPV. • Hello? This is Ada speaking.

  5. Making Calls • 打错电话 • Sorry, I must have dialed the wrong number. • I’m terribly sorry. I’ve got the wrong number. • I’m sorry. I’ve been mis-routed. • I’m sorry but this is the number I was asked to ring.

  6. Making Calls • 告知找谁 • May I have Jack? • I wonder if Karen is in. • May/Could/Can I speak to/with Dr.Smith please? • Could you please put Kelly on the phone. • Could you put Kelly back on?

  7. Making Calls • 事情紧急 • I have something urgent to consult Kelly. • I need to get in contact withJack right away. • The situation admits of no delay. Could I have her mobile phone number? • Could you tell me where I can reach her?

  8. Making Calls • 何时回来 • Can you tell me what time he will be back? • When do you expect him back? • What time do you think he’ll be free? • When is a good time to catch him?

  9. Making Calls • 稍后再打来 • I must discuss the matter with Jack himself. I’ll call back later. • I’ll ring again one hour later.

  10. Receiving Calls • 告知电话 • Hello,01234567. • Good morning. Grant Hotel. Can/May I help you? • Hello,TPV. How can I help you?

  11. Receiving Calls • 语音信箱 • Hello. You have reached 01234567. I’m sorry I’m unable to answer your call right now. Pls leave your message after the tone. I’ll get back to you as soon as I can. • Thanks for calling CRI Online, pls dial the extension or press 0 to get to the operator.

  12. Receiving Calls • c

  13. Receiving Calls • 重名 • We have two Kays here. Which Kay do you want to talk to? • By any chance do you know her department? • Kay of which department?

  14. Receiving Calls • 没有此人 • We don’t have any Smith working here. • I’m sorry there is nobody here by that name. • He is no longer at this company. • I’m sorry. Smith was transferred to our Branch Office.

  15. Receiving Calls • 人不在 • He’s off today./He’s off duty/for the day. • I’m sorry he is not in the office/out of the office. • He’s out of town./He’s on a business trip(to/in Hong Kong). • He’s out for lunch. Would you like to try again an hour later.

  16. Receiving Calls • 不便接电话 • I’m afraid he’s occupied / busy / tied up now. • He’s on another line at the moment. • I’m sorry, he has someone in his office right now. • He’s in / attending a meeting now.

  17. Receiving Calls • 何时回来 • In two hours, I think. • I’m not sure, but he’ll probably be back by three. • He should be back after lunch / very soon. Can you call back later?

  18. Receiving Calls • 代接 • Can anyone else help you(with this)? • Would you like to speak to someone else in the office? • Would you care to speak to Lily instead? Lily can take the call for her.

  19. Receiving Calls • 没听清楚 • Pardon? / I beg your pardon. • I’m afraid I didn’t catch your name. Could you repeat it,please? • Can you speak a bit louder? • I’m afraid you’re speaking a bit too fast. Can you speak slowly.

  20. Receiving Calls • 线路有问题 • I can’t hear you very well. The phone seems to be out of order. • The phone seems to be out of order. • I’m sorry, we seem to have a bad connection./It’s a bad/terrible line. • I’m afraid we have a crossed line. • Hang up and I’ll call you back. • Can you hang up and call back?

  21. Receiving Calls • 对方打错 • Sorry, wrong number. • I’m afraid you’ve got / dialed the wrong number. • I’m sorry you have the wrong extension. • What number have you dialed? • No, it’s 01234567.

  22. Receiving Calls • 挂断电话 • Oh, sorry, I’d better go now. • Oh, somebody is at the door. I have to go. I’ll call you again later. • I’ll think about it and call you back soon, OK? • Sorry. I have a meeting right now. • Well Lily, it’s been a pleasure talking to you.

  23. Sample Dialogue A • A: Hello. Can I speak to Mr. John Anderson, Please? This is Steve Lee. • B: Hold on, please. • C: John Anderson speaking. • A: Hi, John. This is Steve. Did you get my note? • C: Yes, I just got it. I'll think it over and call you back. • A: Fine. See you later. • C: Goodbye.

  24. Sample Dialogue B Thanks for calling TPV Online, pls dial the extension or press 0 to get to the operator. • A: Hello. This’s David from BBC. May I have Kay please? • B: I’m sorry, but we have two Kays here. Which Kay do you want to talk to? • A: Kay in charge of HP. • B: Hang on. I’ll get her for you.

  25. Sample Dialogue B (…) • B: I’m afraid she’s occupied now. Can anyone else help you? • A: No. I really need to talk to her personally. • B: Would you like to try again later? • A: OK, When is a good time to catch her? • B: In one hour, I think. • A: Fine, thanks a lot. See you. • B: See you.

  26. Let’s call it a day! Thank You !

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