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Knowledge Management at DFID

Knowledge Management at DFID. Name: Julia Chandler Job Title: Intranet/Website manager Date: 11 September. 1 Palace Street, London SW1E 5HE Abercrombie House, Eaglesham Road, East Kilbride, Glasgow G75 8EA. How have we reached where we are today?. Milestones :

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Knowledge Management at DFID

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  1. Knowledge Management at DFID Name: Julia Chandler Job Title: Intranet/Website manager Date: 11 September 1 Palace Street, London SW1E 5HE Abercrombie House, Eaglesham Road, East Kilbride, Glasgow G75 8EA

  2. How have we reached where we are today? • Milestones: • Audit > Doing the Knowledge I (2000) • Development of the Intranet (inSight launched 2001) • Snapshot study (2002) • Audit of Intranet • Doing the Knowledge II • Appointment of Information Director • Development of the full KM programme • New features – launch of inSight II • Formation of Business Transformation Unit 1 Palace Street, London SW1E 5HE Abercrombie House, Eaglesham Road, East Kilbride, Glasgow G75 8EA

  3. Intranet • Initial experiments : 18 months • Audit • Launch of inSight : July 2001 • Review : Summer 2002 • Further development – launch of inSight II : May 2003

  4. inSight : 2001

  5. inSight 2003

  6. Knowledge Management Programme • Diagnostic Work • Investigation into facilities which might deliver improvements • Knowledge Users Group

  7. Knowledge Management Programme - activities • Training programme – making the most of products we already have • Instant messaging • Collaborative working – both shared drives and on individual documents • Discussion boards • Communities of Practice – in particular dGroups

  8. Knowledge Sharing pages on inSight

  9. QUEST • QUEST is DFID’s electronic document and records management programme • Cabinet office /Modernising Government agenda target of 2004 • Current status – reviewing bids with a view to selection of integrator and product

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