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State Law Resources, Inc. Meeting May 16, 2014. 1957. About Us. Jack Taylor Our Founder. Corporate Leaders…2014. Andy Taylor Executive Chairman. Pam Nicholson President and CEO. Chrissy Taylor-Broughton Senior Vice President North American Operations.
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About Us Jack Taylor Our Founder
Corporate Leaders…2014 Andy Taylor Executive Chairman Pam Nicholson President and CEO Chrissy Taylor-Broughton Senior Vice President North American Operations
Our Customers Want: • To know they are important • An easy, inexpensive rental process • Personalized, individualized service • Key motivation: friendly service
Our Customers • Mid- to upper-market professionals • Want: • Ability to choose own car • Bypass the counter • “Professionals serving professionals” mindset • Key motivation: privileged service
Our Customers • Self-sufficient and tech-savvy • Rent on average twice a year • Want: • Best deal • Terrific service • Key motivation: price and efficient service
Legal & Legislative Issues Legal • Class Action Suits • Negligent Entrustment • Liability Legislative • Excise Taxes – State & Local • Rental Car Laws • Liability Laws
HOT Legislative Issues Federal • Safety Recall Legislation – S. 921 • Excise Tax Limitation – HR 2543 State • Maryland Liability – HB 730; SB 662 • Colorado Rental Car Damage – HB 1187 • California Reform – AB 1981 • Florida MFR
Opportunities • Lobbyists in…. • Nearly all 50 states • District of Columbia • Federal • Potential Needs… • North Dakota • California (supplementing team) • Puerto Rico (eventually)
Interaction – Principal/Lobbyist • Decentralized Structure • Lobbyists Hired/Managed/Paid by Local Operations • Corporate Consultation • Help recruit lobbyists…when asked • Relationship with competitors and trade group • Identify/Share best practices/messaging • Identify trends • Manage/Process PAC contributions