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QMS/ISO 2000

QMS/ISO 2000. Welcome to the VSE version of “Who Wants to be a Millionaire” game 2, where quality knowledge is wealth.

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QMS/ISO 2000

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  1. QMS/ISO 2000 Welcome to the VSE version of “Who Wants to be a Millionaire” game 2, where quality knowledge is wealth. This game plays the same as the TV version. A question is asked and four (4) possible answers are provided. Only one answer is correct. Please adjust your speaker volume level. Good luck. This program will run in continuous slide show mode with a pause after each set of 4 possible answers have been displayed. You will be directed when to press a key or click on an answer to continue the game. Press PAGE DOWN for your first question

  2. QMS/ISO 2000 VSE’s QMS contains how many core business processes? A) five B) six C) Seven D) Eight Click on your final answer

  3. QMS/ISO 2000 VSE’s QMS contains how many core business processes? C) Seven The number of days in a week.

  4. QMS/ISO 2000 Which is NOT a VSE core business process? B) Verification and Validation A) Contract Review C) Product Delivery D) Inspection and Test Click on your final answer

  5. QMS/ISO 2000 Which is NOT a VSE core business process? D) Inspection and Test. As a matter of fact, the word “inspection” is never even used in the ISO 9001:2000 standard.

  6. QMS/ISO 2000 As used by VSE, What does PMT stand for? B) Process Management System A) Process Mapping Tree D) Project Management Technique C) Process Management Technology Click on your final answer

  7. QMS/ISO 2000 As used by VSE, What does PMT stand for? A) Process Mapping Tree The PMT shows how all of the processes work together.

  8. QMS/ISO 2000 In a standard pyramid documentation structure, which of the following is the proper highest to lowest hierarchy? A) Quality Manual, Work Instruction, Procedure, Record B) Procedure, Quality Manual, Work Instruction, Record C) Quality Manual, Procedure, Work Instruction, Record D) Process, Procedure, Work Instruction, Forms Click on your final answer

  9. QMS/ISO 2000 In a standard pyramid documentation structure, which of the following is the proper highest to lowest hierarchy? C) Quality Manual, Procedure, Work Instruction, Record The Manual sits at the top and the records form the base.

  10. QMS/ISO 2000 On average, what is the most common nonconformance found during a standard surveillance audit? B) Problems with processes control A) Problems with preventive action D) Problems with documentation control C) Problems with records Click on your final answer

  11. QMS/ISO 2000 On average, what is the most common nonconformance found during an ISO audit? D) Problems with documentation control Always use the most recent version of forms and other QMS documents. Look in Powerway for the latest.

  12. QMS/ISO 2000 At VSE, Project Planning is documented by which corporate procedure? B) QMP-106 A) QMP-105 C) CPP-106 D) QMP-135 Click on your final answer

  13. QMS/ISO 2000 At VSE, Project Planning is documented by which corporate procedure? B) QMP-106 .. By failing to plan … you are planning to fail.

  14. QMS/ISO 2000 Departments such as Accounting and Purchasing are “resources” to support the operational Groups. Which corporate procedure addresses resources? A) QMP-106 B) CPP-105 C) CPP-106 D) QMP-105 Click on your final answer

  15. QMS/ISO 2000 Departments such as Accounting and Purchasing are “resources” to support the operational Groups. Which corporate procedure addresses resources? D) QMP-105 Resources are important elements of the overall business process.

  16. QMS/ISO 2000 Scheduled registrar reviews are referred to as what type of audit? B) System audit A) Corporate audit D) Surveillance audit C) Program audit Click on your final answer

  17. QMS/ISO 2000 Scheduled registrar reviews are referred to as what type of audit? D) Surveillance audit NOTE: All audits are only a snapshot and DO NOT cover every process.

  18. QMS/ISO 2000 Every surveillance audit several issues MUST be reviewed. Which one is NOT a mandatory issue? B) Inspection of material and product A) Ongoing preventive and corrective actions D) process improvement and customer satisfaction C) Previous internal audit results Click on your final answer

  19. QMS/ISO 2000 Every surveillance audit several issues MUST be reviewed. Which one is NOT a mandatory issue? B) Inspection of material and product If the process is designed right and executed right … the quality of the product is controlled.

  20. QMS/ISO 2000 What is the difference between a form and a record? B) Forms are thrown away, while records are kept. A) The spelling C) A record is created when a form is completed. D) Forms are uncontrolled and records are controlled. Click on your final answer

  21. QMS/ISO 2000 What is the difference between a form and a record? C) A record is created when a form is completed. Forms are blank templates that when completed, show evidence that a process has taken place.

  22. QMS/ISO 2000 In order for Quality Objectives to be effective, one characteristic they must have is:? A) To be Perfect B) To be agreed to by all employees D) To be approved by LRQA Inc. C) To be Measureable Click on your final answer

  23. QMS/ISO 2000 In order for Quality Objectives to be effective, one characteristic they must have is:? C) To be Measureable You can’t achieve a goal, if you can’t measure your progress.

  24. QMS/ISO 2000 Which of these is NOT a Quality Objective of VSE? B) Provide quality products and services on time A) Maintain a QMS in accordance with ISO 9001 D) Continuously improve the QMS C) Provide quality products and services at a fair price Click on your final answer

  25. QMS/ISO 2000 Which of these is NOT a Quality Objective of VSE? A) Maintain a QMS in accordance with ISO 9001 The QMS is a tool used to accomplish a goal … like improved customer satisfaction.

  26. QMS/ISO 2000 In a four level documentation system, procedures are at what level? B) 4 A) 1 C) 3 D) 2 Click on your final answer

  27. QMS/ISO 2000 In a four level documentation system, procedures are at what level? D) Level 2 The only document higher than a procedure in a 4 level system is the Quality Manual.

  28. QMS/ISO 2000 All Quality Management Systems are based on a single high level document. This document is called? B) Quality Manual A) The Bible D) Quality Policy C) Employee Manual Click on your final answer

  29. QMS/ISO 2000 All Quality Management Systems are based on a single high level document. This document is called? B) Quality Manual The new Quality Manual contains hyperlinks so you can view the referenced document quickly. Also the Quality Manual is laid out in the same format as the PMT for easy reference.

  30. QMS/ISO 2000 At VSE, Internal audit results are posted: B) On the VSE Quality Corner Intranet site A) In the lunch room C) To satisfy an ISO requirement D) On the VSE Internet site Click on your final answer

  31. QMS/ISO 2000 At VSE, Internal audit results are posted: B) On the VSE Quality Corner Intranet site Audit results are available to all employees so we can learn from these results and make our QMS better.

  32. QMS/ISO 2000 Total Corrective Action includes: B) Corrective and preventive actions A) corrective action and root cause analysis C) Corrective action, root cause analysis, and preventive action D) Root cause analysis and preventive action Click on your final answer

  33. QMS/ISO 2000 Total Corrective Action includes: C) Corrective action, root cause analysis, and preventive action Fix it … find out why … and then see that it doesn’t happen again.

  34. QMS/ISO 2000 A new training requirement for the 9001:2000 version is? B) Confirm training effectiveness A) All employees must be trained auditors D) Must be trained for their job description C) Document all training Click on your final answer

  35. QMS/ISO 2000 A new training requirement for the 9001:2000 version is? B) Confirm training effectiveness Make sure the training you took … has the desired effects.

  36. QMS/ISO 2000 Which one of the elements below is NOT part of the PDCA process cycle? A) Perform B) Check C) Act D) Do Click on your final answer

  37. QMS/ISO 2000 Which one of the elements below is NOT part of the PDCA process cycle? A) Process A continuous cycle that has no end. Plan your work before you start. Do what you planned. Check what you did. Act on any changes required.

  38. QMS/ISO 2000 Which of the following is NOT a VSE core process as defined by the Process Mapping Tree:? A) Satisfied Customers B) Contract Review C) Project Planning D) Verification & Validation Click on your final answer

  39. QMS/ISO 2000 Which of the following is NOT a VSE core process as defined by the Process Mapping Tree:? A) Satisfied Customers Satisfied customers are the result of a core process being well designed and executed.

  40. QMS/ISO 2000 At VSE, the Powerway software is used for document control. What clause in the new 2000 standard is document control addressed? B) Clause 7.4 A) Clause 8.2.2 C) Clause 4.2.3 D) Clause 9.2 Click on your final answer

  41. QMS/ISO 2000 At VSE, the Powerway software is used for document control. What clause in the new 2000 standard is document control addressed? C) Clause 4.2.3 Use the right document … at the right time … to do the job right.

  42. QMS/ISO 2000 The KEY procedure in the entire VSE QMS that every employee should be aware of is:? B) QMP-100 A) QMP-106 C) QMP-103 D) QMP-K001 Click on your final answer

  43. QMS/ISO 2000 The KEY procedure in the entire VSE QMS that every employee should be aware of is:? D) QMP-K001 Kay stands for KEY ... Easy to remember.

  44. QMS/ISO 2000 At VSE the QMS Management Representative position is currently assigned to the: A) President B) Corporate Secretary C) Director of Quality D) CEO Click on your final answer

  45. QMS/ISO 2000 At VSE the QMS Management Representative position is currently assigned to the: C) Director of Quality The Man. Rep. Is NOT required to be a quality expert … once again, VSE made this decision … not ISO.

  46. QMS/ISO 2000 Having the proper resources is a key element to performing a successful task. Which ISO clause cites the resource requirements? A) Clause 3 B) Clause 5 C) Clause 8 D) Clause 6 Click on your final answer

  47. QMS/ISO 2000 Having the proper resources is a key element to performing a successful task. Which ISO clause cites the resource requirements? D) Clause 6 Team work will work out to be the key resource in all successful tasks.

  48. QMS/ISO 2000 Written procedures and work instructions are only 2 methods for knowing HOW to execute a process. What is a third method? B) Utilizing Skills, Education and Training (SET). A) Mind Reading C) Looking up reference notes D) Asking Questions Click on your final answer

  49. QMS/ISO 2000 Written procedures and work instructions are only 2 methods for knowing HOW to execute a process. What is the third most often used method? B) Utilizing Skills, Education and Training (SET). Utilizing SET is a valid response to an auditors question pertaining to HOW you know what to do next in the process (just make sure your SET records are up-to-date … I’ll guarantee the auditor will look at your records.)

  50. QMS/ISO 2000 End of Game 2 Thanks for Playing. Look for a new Game coming soon. Press ESC to end.

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