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Resolving Consumer Problems

Resolving Consumer Problems. Share With Your Partner One positive experience you have had as a consumer. Ways to Solve Consumer Problems. Contact the Merchant by Phone Write a Letter/Email of Complaint Mediation & Arbitration – define page 47 Legal Action

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Resolving Consumer Problems

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  1. Resolving Consumer Problems

  2. Share With Your Partner One positive experience you have had as a consumer.

  3. Ways to Solve Consumer Problems • Contact the Merchant by Phone • Write a Letter/Email of Complaint • Mediation & Arbitration – define page 47 • Legal Action • Small Claims Court –less than $4000 in Kansas; you represent yourself • Lawsuit – file lawsuit using a lawyer • New Car Smell • Class Action Suit – lawsuit on behalf of a group of people Page 47-49

  4. Group Activity Advantages & Disadvantages of Each Way that can be used to Solve Consumer Problems

  5. Examples of Class Actions • Ipad • http://www.computerworld.com/s/article/9209340/Judge_tosses_iPad_overheating_lawsuit • Tyson Chicken • http://consumerist.com/2010/01/tyson-chicken-settles-class-action-suit-will-pay-44-million-to-consumers.html • CapnCrunchberries • http://consumerist.com/2009/06/alert-crunchberries-are-not-real-berries.html • Happy Meals • http://consumerist.com/2010/12/cspi-makes-good-on-threat-to-sue-mcdonalds-over-happy-meals.html • Fruit Roll Ups • http://consumerist.com/2011/10/class-action-lawsuit-claims-fruit-roll-ups-are-unhealthy-contain-little-fruit.html

  6. Taco Bell Seasoned Beef • Class action lawsuit filed then withdrawn • Quality of Beef http://www.tacobell.com/beefquality • What are the ingredients? http://www.tacobell.com/BeefIngredientFAQs

  7. Video – Top 5 Consumer Complaintshttp://www.youtube.com/watch?v=UlYGct3mbJs

  8. Sources of Consumer Help • Read the page about sources of consumer help • In groups one member reads the scenario to the others then determine which sources of consumer help could be used

  9. Today’s Activity Two Paragraph Summary • Write a one paragraph (5 sentences) summary of a consumer incident that left you dissatisfied. • Write a second paragraph describing how you handled the consumer problem or how you would do things differently to handle the problem if a similar incident occurred again

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