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Enhancements in Care: Your Feedback Leads to Improved Services

At IRIS Ward, 100% of our service users rated the care and support as "excellent" or "good." We value your feedback and have made significant changes as a result. The activity room is now more accessible, open from 7 am to 10 pm, seven days a week. To enhance privacy, we've repurposed a larger review room. Additionally, in partnership with Taylor Ward, we've opened a new gym to support your fitness needs. We're committed to listening and adapting to your feedback. For more information, please speak to our staff or call PALS at (01925) 664450.

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Enhancements in Care: Your Feedback Leads to Improved Services

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  1. Listening to your feedback IRIS WARD When asked “Overall, how would you rate the care and support you received from our staff?” 100% responded “excellent” or “good”. What you told us What we did That you would benefit to wider access to the activity room The activity room is now open from 7am-10pm 7 days a week The review room was too small and didn’t feel private We have repurposed a better room Would like access to a gym We have in partnership with Taylor ward opened a gym We welcome comments from service users and carers about our services and have developed a number of ways in which people tell us about their experiences. To find out more please talk to any member of staff or call PALS on (01925) 664450.

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