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Success Factors in Program Implementation: A Journey Towards Excellence 2009-2012

Explore the key success factors in program implementation based on literature search, including leadership engagement, strategic prioritization, human capital mobilization, and financial controls. Our journey towards excellence from 2009 to 2012, with completion of 300 projects totaling USD 110 million. Witness the integration of various methodologies, training initiatives, and a focus on continuous improvement to achieve operational excellence. Discover how we leveraged EFQM as a business improvement assessment tool and designed a robust training plan to support program roll-out.

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Success Factors in Program Implementation: A Journey Towards Excellence 2009-2012

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  1. APMT Europe Watmaakteenprogrammasuccesvol? 22 Juni2012 Gerard Poolman

  2. Key Success Factors (based on Literature Search) • Leadership Engagement • Strategic Prioritisation and Selection of Projects • Human Capital Mobilisation • Finance Controls

  3. Our journey towards excellence 2009 - 2012 2009 2010 2011 2012 300 Projects were completed USD 110 mill including 52 mill in HCS Enablers • BPM’s were recruited • OEE introduced • TSBM/ SCBM integrated with PEX • OEE reported • Kaizen events started • TPP integrated with PEX • EFQM* in 3 terminals • Kaizen events in full • PEX Japan visit • GT initiative started • MD visit to Japan • Lean GB training • First MBB certified • Kaizen culture • EFQM in all terminals Results *EFQM: business improvement assessment tool

  4. We have designed a robust training plan to support the program roll out 2009-2012 • PEX is a way of thinking, supported by a structure and tools. • A pervasive PEX culture requires a critical mass within the organization We need more YB training among Blue Collars to spread the culture

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