HP Networking

1. HP Networking Technology ServicesNetwork Support Services Speaker Name – Title Date

2. Our Consultants & Support Experts Can Solve Your Most Complex Infrastructure Problems We help you keep your business running, no matter what Technology Services Business Goals Keep my technology running Always On Transform my infrastructurefor the future Converged andVirtualized Simplify and integrate mybusiness communications Unified andConnected Make efficient use of myinfrastructure resources Energy andResource Efficient

3. Desired business outcomes Help to keep your business running by getting back up fast Easy to sell and buy – our HP Care Pack services packages allows flexibility and speed of purchase Helps to improve business uptime by combining HP IP for Support Automation with HP Insight Remote Support to help you solve your issue faster Services Installation and Startup Hardware Support Call to Repair Software Support Support Plus/Support Plus 24 HP Support Services for Networks HP Difference One simplified & standardized portfolio of support services across all technologies; offered uniformly in all geographies Software Servers & Storage Networks Imaging & Printing Desktop & Mobile Support plus & Support plus 24 Install & startup Next day Call to Repair SW support 24x7 Same day

4. Desired business outcomes Helps you keep business services running 24x7 - get back up fast when downtime occurs and proactively attack all possible sources of future downtime Helps you improve operational efficiency, reduce costs by using HP support automation technology and IP to restructure your in-house staff and process Services Mission Critical Partnership Critical Service Proactive 24 Proactive Select HP Difference Seamless blending of reactive and proactive for the SLA you need Reactive Proactive Technology drives business growth Mission Critical Partnership Bridging the business and IT GAP Critical Service Proactive24 Keep the right services running Proactive Select HP Proactive & Mission Critical Services

5. HP Network Support Services Portfolio Full Mission Critical Support (Proactive and Reactive Support) HPN Products Support Portfolio Proactive Only Support Options HPN Products Support Portfolio • Mission Critical Partnership • Critical Service • Or • Proactive 24 • + • Environmental Support • + • Business SLA’s • + • B2B Relationship Proactive Select Enhanced Networking “menu” Critical Service • 24x7 HW & SW • 6 hr CTR for HW • 30 minute critical response for SW • SW updates • Immediate response for critical problems • Proactive services • Change management • Support plan • System Health Checks • Remote diagnosis Proactive 24 Service • 24x7 HW & SW • HW 4 hr response • SW 2 hr response • SW updates • Account support manager • Support planning • System Health Checks • Remote diagnosis Reactive or “Break/Fix” Level Support HPN Products Support Portfolio Support • Support Plus & Support Plus24(HW & SW) • HW 4 hr response • SW Tech Support • SW Subscription • 13x5 or 24x7 coverage Hardware Only • Software Only • SW Subscription • Technical Support (24x7 or 9x5) • Subscription + Technical Support 24x7 or 9x5 • NBD • 9x5 NBD • 9x5 4 hr • 24x7 4 hr • 6 hr CTR Care Pack Service Product Warranty Transactional • Per Event Services - HPN product portfolio • Deployment • Factory Express • Install • Install and Start Up • WLAN Assessment • Project Management • Education

6. Comparison of HP & Cisco Network Support Services Proactive value Reactive value Portfolio snapshot HP Mission Critical Partnership Cisco No comparable service HP Critical Service (HP Care Pack Services) Cisco No comparable service HP Proactive 24 Service (HP Care Pack Services) Cisco No comparable service Cisco SMARTnet HP Support Plus / Support Plus 24 (Care Pack) HP Proactive Select (Flexible way to purchase technology consulting credits from a menu of services) HP Hardware support onsite (Care Pack) Cisco No separate standalone h/w service Cisco No credits based service offering Cisco OS: no separate service App. SW: “SAS” and “SASU” HP Software support (Care Pack) For internal use only. Please do not distribute

7. HP Care Pack & Cisco SMARTnet Comparisons Note: * 1 year HP Care Pack Service available as flexible HP Care Pack services For internal use only. Please do not distribute

8. HP A Series vs Cisco sample configurations up to 44% lower TCO • Pricing based on fully configured switches • Pricing based on list price and are subject to change • Services pricing based on 3 year 24x7 hardware and software support For internal use only. Please do not distribute

9. Amsterdam Dubai Singapore Fort Collins HP Networking Global Competency Center & Parts Supply Chain Locations Hemel Hempstead Marlborough Beijing Manlia Bangalore Costa Rica Regional parts Distribution Hubs Global Competency Centers Sydney • Transitioned 3Com/H3C/Tipping Point support personnel into HP. We have the experienced teams to take care of your technical issues today. • We have 24x7 follow-the-sun support available on all technologies. • We utilize a global support lab strategy. Every engineer has access to all equipment in the lab to research your support issue. • 555 Customer Facing Field Stocking Locations • 41 Distribution Centers Locations, approximately 2,000 GPSC professionals • Resources and facilities in over 500 world wide cities

10. Deep Expertise & Industry Leadership • Industry Leadership • #2 IT support services provider globally* • $34B+ Services business • Over 5,000 customers trust us with their business critical IT infrastructure • Over 40 years of global expertise in network technologies • Partnerships with best-in-class vendors to offer innovative technology for voice and data network • Deep Expertise • ITIL driven service development and delivery methodologies • Support Services Provider since incorporation in 1947 • Multi-vendor know-how • We chase the problem, not the device and take an environment-wide approach to support your IT infrastructure • Global Reach • HP Global on site engineers plus an extensive channel partner network of over 70,000 channel partners • Over 5,500 certified network infrastructure and voice professionals in 170 countries • HP staffed Global Solution Centers across the world • Largest infrastructure support and operations services organization in the world * Worldwide Quarterly Services Tracker, 1st Quarter, 2010 (IDC)

11. Outcomes that matter.

12. Backup Slides

13. HP Escalation Management An escalation is initiated when it is determined that HP’s standard service delivery processes have not delivered or will not deliver an acceptable solution to you in an agreed-upon time frame. Customer Service Manager Review Assemble the Escalation Team Customer Situation Appraisal/Review Create Action and Communication Plans Monitor and Measure progress against success criteria Monitor Case after solution implemented Perform Customer Solution Review Close Escalation upon Customer’s agreement Post Escalation Review Escalation Steps HP Difference • 96% call resolution rate without call elevation based on 19,000 calls over the past 12 month avg. • Our Customers can escalate a support call at any time in the service process. • MANAGEMENT ALERTS -notification to HP Senior Management of hot political, business, or technical issues.

14. Open Standards Networking UC&C Network Strategy & Planning Services Network Assessment Services Network Architecture and Design Services Network Integration & Deployment Services Network Optimization Services Network Consulting Portfolio NetworkSecurity Converged Infrastructure Datacenter Networking Enterprise Routing, LAN Switching, WAN, WLAN Migration to Open Standards, POC, Interoperability IPS/IDS, Policies/NAC, Firewalls Infrastructure readiness (e.g. IPT, Video), Mobility Evolve <= Run <= Build <= Design <= Strategy • Network Transformation Services: • Visioning Workshop • Business Benefits Roadmap Service • Strategic Architecture Service Strategy and Planning Service (IC) Readiness Assessment for UC&C, WLAN Site Survey Assessment for Converged Networks Assessment for Open Standards Networks Network Security Assessment Architectural Analysis and Validation Blueprint and Standards, Detailed Logical and Physical Design Transition and Implementation Planning Network Security Design Converged LANs & Data Centers Procurement, Staging, Distribution, Install & Configuration Site Surveys and Site Specific Designs, Custom and Packaged Factory Express Offers Multivendor Network Integration (Interoperability, Testing, Migration) Tipping Point Emergency Response Service, Custom and Web App. Service LAN , Application/WAN Performance Optimization WLAN Optimization Study (Post Installation Verification) Load Balancing, Network Scaling and Upgrades

15. HP Network Visioning Workshop • Duration: 1 day • Availability: Global • Attendees: C-level decision makers, CTOs, chief architects Create common Network understanding Mobilize stakeholders for fast decision-making Evaluate Network opportunity, risks Share Network best practices Identify strategic Network related transformational initiatives and related value Explore HP Converged Infrastructure Architecture and technologies Layout next steps

16. HP Network Workshop Displays Setting the Scene Network Concepts Transformation Journey Network Service Portfolio Network Financials & ROI Network Infrastructure Network Security & Availability Network Service Management Governance & Organisation Network Roadmap

17. Duration: 2-3 weeks • Availability: Global HP Network Business Benefits Roadmap Service Identify desired target state built on your Network strategy IT organization takes the leadership role via an internally driven program Determine current capabilities across main domains such as service management, technical architecture, culture & staff, governance etc. Create a roadmap of projects to achieve the desired state Develop a solid, facts-based business case for fast investment decision-making and CFO buy-in

18. Duration: 4-16 weeks • Availability: Global HP Network Strategic Architecture Service Requirement analysis Comprehensive HP reference architecture for different sourcing and Network types Expert and objective technology, tools, standards recommendations Solution Design and Blueprint Logical and physical design Mitigate implementation risk with the design of an implementation master plan

19. Duration: 2-8 days • Availability: Global HP Network Assessment Services • HP Network Assessments offering includes: • HP Networking Open Standards Readiness Assessment Service • HP Network Readiness Assessment for Unified Communications • HP Network readiness Assessment for IP telephony • HP Network Security Assessment Service • Wireless LAN Site Survey • A discovery phase where HP Experts perform the following tasks • Planning and discovery workshop • Collection of network level statistical information • Business and functional viewpoints interviews • Technical viewpoint interviews • Architectural analysis and validation • Blueprint and standards • Detailed logical and physical design • Recommendations for implementation

20. Duration: 5 days • Availability: Global, (SOW and Flex Care Pack) HP Networking Open Standards Readiness Assessment Service This service includes: Detailed review and analysis of  current network architecture and standards: Data center, Campus LAN, Remote site LAN Interactive strategy sessions with key client stakeholders to plan, validate and guide network migration Recommendations for migrating to Open Standards  based on architecture references and best practices Final report that includes recommended open standards per network focus area and a high level plan presenting the necessary order of tasks and next steps required to utilize these open standards

21. Type: Custom • Duration: 3-10 weeks • Availability: Global HP Network Architecture & Design Service Requirement analysis Comprehensive HP reference architecture for different sourcing and Network types Expert and objective technology, tools, standards recommendations Site survey, logical and physical design Network security design Network management rationalization Mitigate implementation risk with a detailed bill of materials and project implementation plan

22. Type: Custom • Availability: Global HP Network Integration & Deployment Service Project management Site Surveys and Site Specific Designs with elaborated Implementation Guides Staging, configuration, and distribution Installation and interconnectivity Hardware and software integration Testing, Cutover, and Acceptance Training Custom and packaged Factory Express offers

23. Type: Custom • Availability: Global HP Network Optimization Services LAN Optimization WAN Optimization WLAN Optimization Study Load balancing Network scaling & Upgrades

24. HP Education Services Portfolio Custom Standard – Off-the-shelf Collaboration Services IT Management Technical Learning Solutions HP Virtual Rooms • HP Technology: • HP-UX • Storage • ProLiant • Blades • Imaging & Printing • Networking • NonStop • OpenVMS • Data Center • Virtualization • IT Service Management • Business Analysis • IT Project Management • SOA • Education consulting & Management of Change services • Learning design, development & delivery services • Learning & talent management services • Learning initiatives:end-to-end planning & management • E-Learning • Web collaboration & conferencing • Remote Desktop support • Instant messaging Offering • Partner Technology: • Microsoft • VMware • Citrix • Linux Instructor-led Delivery HP education center Onsite RAIL Virtual Electronic performance support Interactive distance learning Web-based training Self-paced

25. HP Networking A-Series Training In addition to HP Networking E-Series courseware and certifications, two new courses have been added to help customers learn about the new HP Networking A-Series and E–Series products. Migrating to HP Networking A-Series Products, Rev. 10.11 • 4 Day Class with Virtual Labs • Content focused on migrating from a Cisco network infrastructure to a an open-standards based architecture built upon the HP A and E-Series. • HP2 - Z08 exam is available now Advanced Enterprise Networking, Rev. 10.11 • 4 Day Class with Virtual Labs • Content focused on advanced enterprise networking technologies. • HP2 - Z07 exam is available now Other Training Available • Other courses are available to support specific customer requirements for HP’s new networking product portfolio. • Other training courses do not support certification • Available upon request www.hp.com/learn/hpnetworking