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Unit 1

Unit 1. Fundamentals. Unified service theory. Customer inputs are what matters Inputs must be customer specific Inputs: self, belongings, information. Who’s yer customer. Customer decides whether to pay or not Determines selection of service? Provides inputs. The process. Pre-production

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Unit 1

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  1. Unit 1 Fundamentals

  2. Unified service theory • Customer inputs are what matters • Inputs must be customer specific • Inputs: self, belongings, information

  3. Who’s yer customer • Customer decides whether to pay or not • Determines selection of service? • Provides inputs

  4. The process • Pre-production • Production • Post-production

  5. Process segments (Sub-processes) • Value = how much you would pay for something • Get rid of non-value adding activities • Accounting • Regulatory • Liability

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