1 / 11

Usability Testing, a manual human test

Usability Testing, a manual human test. Ben Havill blhavill@gmail.com. My Pet H ate. The UX Trend. According to a study done by Forrester companies that invest in UX see a lower support cost, increased customer retention and increased market share. forbes.com Article.

isadora-prosper
Télécharger la présentation

Usability Testing, a manual human test

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Usability Testing, a manual human test Ben Havill blhavill@gmail.com

  2. My Pet Hate | Usability Testing | @benhavill |

  3. The UX Trend • According to a study done by Forrester companies that invest in UX see a lower support cost, increased customer retention and increased market share. forbes.com Article | Usability Testing | @benhavill |

  4. User Centered Design • The participants represent real users • The participants do real tasks • You observe what participants do and say | Usability Testing | @benhavill |

  5. Usability Testers? • Should Usability Testing be Performed by Software testers? | Usability Testing | @benhavill |

  6. Example Study | Usability Testing | @benhavill |

  7. Results • 19 recommendations from 10 tests • Beta Product demo – UX issue on a mobile device | Usability Testing | @benhavill |

  8. Conflict | Usability Testing | @benhavill | Source: https://econsultancy.com/blog/62445-11-of-businesses-spend-more-than-100k-on-ux-testing-per-year/

  9. Opportunities • Big Data – dovetails with use of analytics • Can work well in an agile environment • Harvard Business School – recognise the use of design thinking • Instant Chat help – could this be used for instant feedback? • Siri, Now, Alexa – Usability Testing voice interactive systems | Usability Testing | @benhavill |

  10. OBSERVE YOUR USERS! | Usability Testing | @benhavill |

  11. Discussion • Am I 10 years behind the curve? • Any ‘good/bad’ audience experience with usability testing? • Could this be carried out with an Off-Shore test team? • Remote usability Testing – experience of good tools? • It’s a mature product, it’s already ‘OK’ (do we need it?) • Quantifying Value • https://msdn.microsoft.com/en-gb/magazine/dn237349.aspx • Design thinking – Observing use, influencing design • https://hbr.org/2008/06/design-thinking • Alexa – Usability Testing voice interactive • https://www.nngroup.com/articles/voice-interaction-ux/ • Requirements for UXD? | Usability Testing | @benhavill |

More Related