Bug Tracking System BTS

1. RDBS Bug Tracking SystemBTS By RDBS For Bug Tracking, Change management, Support and Help Desk

2. Introduction - Bug Tracking System (BTS) RDBS Successful bug tracking has a direct correlation upon the success of software development projects. Your company’s reputation relies on delivering usable software that is delivered on-time, on-budget and with high quality. Choosing an issue tracking system is a crucial decision for every organization. Within even one small project it is often necessary to track various types of issues, such as bugs, documentation changes, and support requests. Various issue types may have different sets of states and transition rules. For example, a software tester is supposed to verify bugs, while a proofreader should control the documentation quality. The system should ensure that the software tester does not get the task of proofreading a text by mistake. BTS, by RDBS, is bug-tracking software that facilitates customer requirements tracking, bug tracking and project management.

3. Introduction - How can BTS help your project? RDBS • Record bugs in a project. • Support concurrent access to bug reports by multiple users. • Support multiple projects. • Assign responsibilities, access and privileges to users for each project. • Present unique views for developers, testers and managers. • Estimate, assign and track the work required to resolve and test bugs. • Sort, print and generate reports on bugs by priority, type and other properties. • Track the time required for Task completion. • Determine release dates based on bug detection and resolution statistics. • Automatically maintain the history of each bug.

4. Introduction - Bug Tracking System (BTS) RDBS • BTS is a hierarchical issue tracking and bug tracking system, created specifically for software development companies. Effective change and issue tracking requires much more than simple bug tracking, it requires the management of all types of issues. • BTS is used to manage product development by focusing effort on the tasks required to efficiently bring the project to completion. Developers, testers and managers use it to record and track the progress of defects (bugs), problems and new features.

5. Features - (BTS) RDBS BTS is normally used in a team environment that contains multiple users, multiple projects and a customized data collection and workflow process. Most BTS features are user configurable to match the specific needs of an organization or user. Follows will highlight the main features of BTS. • Complete Tracking Solution • Track data within the software more accurately. • Track bugs, feature requests, enhancements, tasks, user suggestions, customers, users, user groups, and test configurations or any other project-related, business, or technical issue you need to track and manage. • Identify your bugs and other development assignments in BTS. • Required fields ensure correct level of detail

6. Features - (BTS) . . . RDBS • Customizable Workflows • Customize issue fields to match your process and terminology; define your own Bug states, priority and severity. • Assign issues to users. • Customize field values to meet your company's needs • Ease of use • Structure, navigation, naming are all so simple, so consistent, and so sensible that most users can master the program in about an hour. • BTS is a compact, easy-to-learn Tracking and project management software that helps any business or work group define projects, assign tasks, streamline work flow, communicate among team members, assure accountability, track problems and keep records. • Easy reporting of your projects, problems, and tasks. • Easy to deploy, easy to setup, easy to administer

7. Features - (BTS) . . . RDBS • Project-Oriented • Create multiple projects • Track defects on a project-by-project basis • Multi-user access to project data • Per-project customizations • Defect/Issue History • Put quality control statistics at your fingertips. • All changes to projects, tasks, and problems are tracked in our audit history. • See specific statistics such as, who reported the most bugs, how many are still open, or how much time a user spent fixing bugs? • See defect history logs--who found, fixed, and verified it--all of the details are available.

8. Features - (BTS) . . . RDBS • Effective Communication Tool • Streamline your process with automatic defect assignments based on defect state and content. • Automatically notify users of bug assignments, new bugs, changes, etc. using internal notification system. • Quickly identify new bugs, changed bugs, and your assigned bugs using visual defect indicators. • Link engineers, testers, managers, and tech writers together so no one falls out of the loop. • Automatically notify team members when defects are assigned to them. • BTS assures that all project members are in a communication loop. • With advanced query features, and reports, everyone on the team (developers, technical writers, testers, users, and project managers) are aware of outstanding problems and tasks that are assigned to them and require attention.

9. Features - (BTS) . . . RDBS • Time Saving Features • Defer numbering defects until you review them. • Define the starting defect number in a project file. • Quickly go directly to a bug by its bug number. • Built-in Reporting • Quickly print or preview reports. • Customizable detail, list, distribution, and trend reports. • Generate and view reports on screen. • Save reports to text files. • Use predefined reports using Crystal Reports. • Export reports to a variety of formats (including Excel, Word, Rich Text Format, and PDF)

10. Features - (BTS) . . . RDBS • Supports the following report formats: • Detail - Prints everything about an item, which can be a defect, user, user group, etc. You select which item BTS reports on. • Distribution - Prints the distribution of defects by user or test configuration. For example, show the defects assigned to each user by priority. • Trend - Prints defect actions over time. For example, show how many defects have been fixed by week. • List - Prints summary information about an item--you select the fields to include. See only the information important to you. • Security • Define users and user groups • Enable and disable features • Restrict access to specific views • Password security limits access to your database. • Command-level security limits, which commands a group of users can execute. • Defect-level security limits, which defects are visible to each group of users. • Server logging records unusual activity as well as critical and non-critical system issues.

11. Default workflow used in BTS Open Stage Entering a Bug / Requirement in system Assign Stage Failed Stage Assign the task to team member Failed by team member Resolve/Fixed Stage Verify Stage Assign Stage QA Team member will verify Task Solved by team member Assign to QA team member for verify Close Stage Re-Open Stage Closed the task by team member Re-Open by team member RDBS