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Storage Software Ordering and Entitlement

Storage Software Ordering and Entitlement. Ordering IBM Storage “Solutions” can be a challenge. IBM Storage “Solutions” Two brands (System Storage and Tivoli Storage) Two ordering systems (AAS and PPA) Two pricers (STG and SWG).

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Storage Software Ordering and Entitlement

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  1. Storage Software Ordering and Entitlement IBM Confidential

  2. Ordering IBM Storage “Solutions” can be a challenge • IBM Storage “Solutions” • Two brands (System Storage and Tivoli Storage) • Two ordering systems (AAS and PPA) • Two pricers (STG and SWG) …and miss a robust process for managing ongoing software maintenance renewals Choose the AAS route for your HW+SW “solution”… eConfig ePricer AAS …and miss config and pricing assistance for the “‘solution” Choose the PPA route for the SW portion of your “solution”… PPA PPA Subscription & Support “software maintenance” renewal IBM Confidential

  3. Beginning October 7, 2010… • We have integrated the best of both worlds • IBM Configurator for e-business (eConfig) • IBM Pricer for e-business (ePricer) • AAS “solution” ordering for hardware and software • IBM Passport Advantage Subscription & Support for software entitlement management and renewal Choose the AAS route for your HW+SW “solution”… …and have the software maintenance entitlements automatically created in PPA. eConfig ePricer AAS PPA PPA Subscription & Support “software maintenance” renewal IBM Confidential

  4. Beginning October 7, 2010… • What changed? • eConfig updates to identify many Storage Software products and automatically entitle the software maintenance in Passport Advantage Express • Since the entitlement is now in Passport Advantage, you will be asked to provide some customer contact information during the order process (see next pages) • What’s the benefit? • Single “Solution” configuration, pricing, and ordering. • Common anniversary date for software Subscription and Support renewals. • Worldwide renewal process for software Subscription & Support (commonly referred to as software maintenance) • Do I need to start ordering differently? • Not unless you want to. All previously available ordering approaches are still available. • If you choose, you will transition to the AAS route for configuring, pricing, and ordering all Storage Solutions. It provides the most robust support for getting the transaction done correctly and quickly. In the background, the software maintenance entitlements for many of the storage software products will be automatically created as PPA S&S records. • What’s the catch? • Clients who order IBM Software brands through Passport Advantage accumulate “points” that can result in deeper entitled discounts. Some IBM Storage Software is available today to be ordered directly in Passport Advantage. For these products, moving orders to AAS will result in a decrease in accumulated PPA “points”. IBM Confidential

  5. IBM direct sales team essentials • Obtain solution software end-user registration information • Sales aid – Customer Registration Forms • Translated versions of the Customer Registration Form are available on the Cross Brand Solution Enablement wiki. • Forward customer registration information to your sales support / order entry team IBM Confidential

  6. Business Partner Essentials – IBM Distributors and IBM Solution Providers acquiring products from IBM • If selling directly to an end-customer, refer customer to Program licensing terms • http://www.ibm.com/software/lotus/passportadvantage/pae_agreements.html • Obtain solution software end-user registration information • Order products using your PartnerCommerce or PartnerCommerce/Servers account and provide end-customer information when prompted IBM Confidential

  7. Business Partner Essentials – IBM Solution Providers acquiring products from an IBM Distributor • If selling directly to an end-customer, refer customer to Program licensing terms • http://www.ibm.com/software/lotus/passportadvantage/pae_agreements.html • Obtain solution software end-user registration information • Provide end-customer information to your distributor with the order IBM Confidential

  8. Beginning October 7, 2010… • Here’s how PPA Subscription & Support renewal works from a customer perspective • You will receive a renewal quote 75 - 90 days in advance of your next IBM Software Subscription and Support anniversary date.* • To maintain active Subscription and Support, simply: • Review your renewal quote immediately.  Then, choose one of the following options to renew: • Contact an authorized IBM Business Partner for final pricing and fulfillment • Contact your IBM Renewal Rep. • Sign in to Passport Advantage Online for Customers** • It's that simple. *Note: There is a WW PPA S&S Renewal sales team who works to drive closure on these quotes **Note: Passport Advantage Online renewal and ordering is available in most, but not all, countries. In some countries, you may also have the option to take advantage of Automatic or Continuous Renewal to safeguard your IBM Software Subscription and Support (and Fixed Term Licenses) against an unintended lapse in coverage. IBM Confidential

  9. Beginning October 7, 2010… • Available for the following software • Storwize V7000 Mirroring and External Virtualization software • SAN Volume Controller software family • Tivoli Storage Productivity Center software family • Tivoli Storage FlashCopy Manager software • Look for more IBM Storage Software to join this process in coming months IBM Confidential

  10. But what if…? • What if my customer already has some IBM Storage Software with AAS Software Maintenance Agreements (SWMA)? • Keep using the AAS route. New S&S entitlements will be created in PPA. At the anniversary date, the existing SWMA entitlements will be converted and consolidated with the new PPA S&S entitlements. IBM Confidential

  11. But what if…? • What if my customer already has some IBM Storage Software with AAS Software Maintenance Agreements (SWMA)? • Keep using the AAS route. New S&S entitlements will be created in PPA. At the anniversary date, the existing SWMA entitlements will be converted and consolidated with the new PPA S&S entitlements. • What if my customer already has all their IBM Storage Software in PPA? • You can continue to order in PPA if you want. Or, you can move to the AAS route to gain eConfig / ePricer support. The new process means the new AAS orders will have their S&S entitlements added to your existing PPA S&S entitlements. IBM Confidential

  12. But what if…? • What if my customer already has some IBM Storage Software with AAS Software Maintenance Agreements (SWMA)? • Keep using the AAS route. New S&S entitlements will be created in PPA. At the anniversary date, the existing SWMA entitlements will be converted and consolidated with the new PPA S&S entitlements. • What if my customer already has all their IBM Storage Software in PPA? • You can continue to order in PPA if you want. Or, you can move to the AAS route to gain eConfig / ePricer support. The new process means the new AAS orders will have their S&S entitlements added to your existing PPA S&S entitlements. • What if my customer has some Storage Software, say SVC or TPC, that was originally ordered in AAS with some additional capacity that was ordered in PPA? • Combines the above two thoughts IBM Confidential

  13. But what if…? • What if my customer already has some IBM Storage Software with AAS Software Maintenance Agreements (SWMA)? • Keep using the AAS route. New S&S entitlements will be created in PPA. At the anniversary date, the existing SWMA entitlements will be converted and consolidated with the new PPA S&S entitlements. • What if my customer already has all their IBM Storage Software in PPA? • You can continue to order in PPA if you want. Or, you can move to the AAS route to gain eConfig / ePricer support. The new process means the new AAS orders will have their S&S entitlements added to your existing PPA S&S entitlements. • What if my customer has some Storage Software, say SVC or TPC, that was originally ordered in AAS with some additional capacity that was ordered in PPA? • Combines the above two thoughts For these cases, there is one more topic to discuss. eConfig will not have an accurate inventory of the customer environment. In order for eConfig to accurately configure additional TB’s of tiered capacity software, you will need to give the starting point. IBM Confidential

  14. eConfig Scenario • For whatever reason, you do not have an accurate eConfig Inventory File (.crf) for your customers IBM Storage Software • After talking to your customer, you learn that he has the following: • 15TB of SVC Base Virtualization • 15TB of SVC FlashCopy • 15TB of FlashCopy Manager • 15TB of Tivoli Storage Productivity Center for Disk • Your customer wants to buy 15TB of additional capacity (30TB total) for all of the above IBM Confidential

  15. eConfig Scenario • Steps to configure the order in eConfig • Create a dummy base configuration file (.crf) in eConfig that represents the current customer inventory • Load that dummy inventory file as your starting point for adding the newly requested capacity • Save the resulting inventory file for future use IBM Confidential

  16. Portfolio -> Add Initial Order IBM Confidential

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  38. Click this button to view Export Options Notice the 15TB base configuration, in the right tiers, we have created for each software product. At this point, prices are irrelevant. IBM Confidential

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  41. eConfig Scenario • Steps to configure the order in eConfig • Create a dummy base configuration file (.crf) in eConfig that represents the current customer inventory • Load that dummy inventory file as your starting point for adding the newly requested capacity • Save the resulting inventory file for future use IBM Confidential

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  46. This is the base configuration (15TB) This is the new capacity that we are wanting to order (30TB total) IBM Confidential

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