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1. Chilean Internal Revenue Service Working to serve taxpayers 100% Online
2. Agenda Something about Chile
SII e-Government solutions
Online Taxpayer Assistance
Achieving 100% Filing Online
3. 1. Something about Chile North to South: 4.500 Km. (2.800 Mi.)
Average Wide: 177 Km. (110 Mi.)
Population: 15 millions
One Time Zone
Many climates
4. Internal Revenue Service (SII)
Responsible for enforcing domestic taxes
Tax Compliance
Law Interpretation
National Treasury (Tesorería General de la República)
Responsible for collecting domestic taxes and customs duties
National Customs Service (Servicio Nacional de Aduanas)
Responsible for supervising customs duties.
5. 2. SII e-Government solutions Strategic Focus of the Organization
6. 2 channels: Internet (FAQ’s) & Help Desk.
7. Comparison
8. 4. Achieving 100% Filing Online
10. 4. Achieving 100% Filing Online
11. 4. Achieving 100% Filing Online
12. 4. Achieving 100% Filing Online
13. 4. Achieving 100% Filing Online
14. 50% of new Internet filing were done at the nationwide network of Internet access points (both public and private)