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Discussant Scott Paquette, Assistant Professor, University of Maryland

Towards a Deeper Understanding of Information Technology Governance Effectiveness: A Capabilities Based Approach (Prasad, Heales & Green). Discussant Scott Paquette, Assistant Professor, University of Maryland. UWCISA 6 th Bi-Annual Research Symposium, October 1-3, 2009.

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Discussant Scott Paquette, Assistant Professor, University of Maryland

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  1. Towards a Deeper Understanding of Information Technology Governance Effectiveness: A Capabilities Based Approach (Prasad, Heales & Green) Discussant Scott Paquette, Assistant Professor, University of Maryland UWCISA 6th Bi-Annual Research Symposium, October 1-3, 2009

  2. What to Take Away from the Paper • The role of organizational knowledge and flexible IT infrastructure as defined by the IT steering committee, on firm performance • IT steering committees have a positive impact on organizational knowledge, IT capabilities, and firm performance • This study is an excellent basis for future work, now that the authors have established what the relationship is between steering committees and IT capabilities / knowledge

  3. Questions Remaining • Could the paper’s use of RBV (Conner & Prahalad, 1996) be expanded to KBV (Nickerson & Zenger, 2004) based on the use of knowledge and decision making in the definition of governance? • Why study the impact on customer service? Why is this as important as performance? • How does shared knowledge relate to ‘common knowledge’ (Dixon, 2000)? If this is similar, then we can learn more about the knowledge required by steering committees

  4. Questions Remaining • Is flexibility the key aspect of IT that is significant? Why not innovative, adaptive, lean, aligned?? • What is the difference between senior management and the IT steering committee? Are they not the same? • How does the findings of Shared Organizational Knowledge  Internal Process / Firm- Level Performance match with the KM literature (Bontis et al, 2002, Carmeli & Tischler, 2004, Kearns & Lederer, 2003)

  5. Questions Remaining • What does the literature on IT alignment (Sabherwal & Chan, 2000, Chan & Reich, 2007) tell us about the relationship of an IT steering committee, the IT infrastructure, and internal processes? Can this add new questions at a more strategic level?

  6. Final Thoughts • Does the knowledge / capabilities required vary for different industries? What is the variance of IT steering committee effectiveness through different industries? • What knowledge is required by IT steering committees? Where does it come from, and how does it flow through the organization? • Can actions by steering committees affect management, operational and technological behaviors in the organization? • Replace IT steering committee in the model with other governance mechanisms

  7. Thank You Scott Paquette Assistant Professor College of Information Studies University of Maryland spaquet@umd.edu

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