TASK GROUP XII MESIN 1 Member of the group • Amirul Maulana • Andika Ardijianto • Akbar Nur Fauzi
Reservation : Good morning, how may I help you ? Guest : I want to book a room. Reservation : When would you like to stay with us ? Guest : Around the end of this the year. Reservation : All right . We have types of room, standard, deluxe, and suite.What type of room would you like to book ? Guest : I want to book a deluxe room for me and my brother. Reservation : Please wait a moment. I will check if the end of the year.
Reservation : All right, we still have deluxe room available for the end of the year. May we know your arrival and depature date ? Guest : I will arrive on 27th December and depart on january 03rd. Reservation : all right, I will make a room reservation for you. Could I have your name please ? Guest : Amirul Maulana Reservation : All right Mr. Amirul. I have made a room reservation for you.
Reservation : Good morning. Welcome to The Ritz Carlton hotel. May I help you ? Guest : Good morning. I want to check in. Reservation : Do you have a reservation ? Guest : Yes, under the name of Amirul Maulana. Reservation : Please wait a moment. I will check it first. Reservation : Yes Mr. Amirul. We have you reservation for one deluxe room. Guest : Yes, it’s correct. Reservation : Could you fill in this registrasion form, please.
Guest : Here you are. Reservation : Thank you. How will you pay your bill ? Guest : Can I pay by credit card ? Reservation : Sure. We accept Amex, Visa, Master, BCA, and JCB Card. Guest : I will pay by credit card. Reservation : Could I imprint your card, please ? Guest : Sure. Here you are. Reservation : Thank you.