Physician Leadership Development at Cleveland Clinic

1. Physician Leadership Development at Cleveland Clinic Robert Lorenz, M.D., M.B.A. Chief Medical Officer Cleveland Clinic Abu Dhabi

2. Physician Leadership Development at Cleveland Clinic • Rationale for physician leadership development • Physician leadership development within Cleveland Clinic • Executive education healthcare executive offerings • Executive Visitors Program • Samson Global Leadership Academy for Healthcare Executives

3. About Cleveland Clinic History • Cleveland Clinic was founded in 1921 by four renowned physicians • Providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic founders (Drs. Bunts, Crile, Lower, Phillips) Original Cleveland Clinic building

4. 3.2 million patient visits 36,000 employees 2,800 physicians $252M in research funding

5. Ashtabula County Medical Center Euclid Hospital Willoughby HillsFamily Health Center H H H H H H H H H Huron Hospital Hillcrest Hospital ClevelandClinic Lakewood Hospital FHC FHC FHC FHC FHC FHC FHC FHC FHC FHC FHC FHC Beachwood FamilyHealth and Surgery Center South PointeHospital Elyria FamilyHealth Center Lutheran Hospital Westlake FamilyHealth Center LakewoodFamily HealthCenter Marymount Hospital Solon FamilyHealth Center Lorain Family Health And Surgery Center Fairview Hospital Independence FamilyHealth Center Chagrin Falls FamilyHealth Center Strongsville Family Health and Surgery Center Brunswick FamilyHealth Center Wooster FamilyHealth Center Integrated Health System serving 5.1 million patients

6. Cleveland Clinic Abu Dhabi Images provided by HDR Architecture

7. Why Leadership Development? We are a physician-lead organization with a strong, differentiating culture Competencies to lead in health care differ from clinical and investigative skills and can be learned The Cleveland Clinic Academy in the Education Institute (EI) is a forum for teaching and learning leadership and management skills

8. Why Clinical Executives? • RaffaellaSadun: HBS • Good hospital management correlated with better clinical and financial performance • Those hospitals with higher percentage of degreed clinicians as managers have the best management practices • There is significant variation in the quality of hospital management practices within a country, which is much greater than the average differences across countries • "If you look at the data, you'll see that improvement is possible” • Amanda Goodall • Top US 100 hospitals: Cancer, DD, Heart & Heart Surgery • CEO’s classified as clinical-leaders and non-clinicians • America’s best hospitals disproportionately have clinicians as leaders

9. Education Institute Chair Finance and Administration N = 16 departments N = ~200 people, 162.6 FTEs Cleveland Clinic Academy Ctr. for Continuing Education Alumni Library Center for GME CCLCM COMET Ctr. for International Medical Education Ctr. for Allied Health Education Dept. of Medicine in the EI Ctr. for Medical Art & Photography cSITE/Ctr. for Advanced Skills Training Dept. of Surgery in the EI Ctr. for Med. Ed. Research & Development Ctr. for Consumer Health Information Scientific Publications Center for Multidisciplinary Clinical Simulation

10. Physician Leadership Development at Cleveland Clinic • Rationale for physician leadership development • Physician leadership development within Cleveland Clinic • Executive education healthcare executive offerings • Executive Visitors Program • Samson Global Leadership Academy for Healthcare Executives

11. The Cleveland Clinic Academy (CCA) Innovative center within the EI which provides leadership development training to Clinic physicians, nurses, and administrators and to executive visitors Programs within the CCA CCA courses Leading in Health Care New Leader On-Boarding Program Leadership Rotation Academic partnerships “Inside the Cleveland Clinic” Samson Global Leadership Academy

12. The Cleveland Clinic Academy (CCA) Aligns with organizational goals Helps develop a pipeline of capable leaders Supports on-boarding activities for new Staff and for new leaders Facilitates networking among physicians, nurses, and administrators Offers this training to visitors (through executive education programs), supporting global footprint

13. Cleveland Clinic Academy Offers a curriculum of “a la carte” courses to physicians, nurses, and administrators Goal is to confer leadership skills Courses in leadership, business, etc. are informed by competency matrices in leadership and management Very well-attended and very well-received

15. New Cleveland Clinic Academy Catalog is Issued Quarterly

17. Cleveland Clinic Academy Courses (N = 186)

18. Cleveland Clinic Academy:High Satisfaction • 2006 – 2007: 1 – 4 Likert scale, 4 = Best • 2008 – 2010: 1 - 5 Likert scale, 5 = Best

19. Leading in Health Care Course • Cohort-based course offered annually for high-potential Staff nominees • 10 months (1 full day/month) for N = 35/yr • Currently beginning 9th year • Offers curriculum around leadership competencies • Business, finance, marketing • Org development skills (communication, emotional intelligence, teambuilding) • Basis for Samson Global Leadership Academy curriculum

20. Leading In Health Care2003-2010 N = 259 #

21. Physician Leadership Development at Cleveland Clinic • Rationale for physician leadership development • Physician leadership development within Cleveland Clinic • Executive education healthcare executive offerings • Executive Visitors Program • Samson Global Leadership Academy for Healthcare Executives

22. Executive Visitors Program • 2-day course at Cleveland Clinic • Focus on the culture and operations of the Clinic • Presentations by and interactions with Clinic leadership regarding “how we do it” • Very well-received (June course is full) http://my.clevelandclinic.org/about/executive-education-programs/default.aspx

23. Physician Leadership Development at Cleveland Clinic • Rationale for physician leadership development • Physician leadership development within Cleveland Clinic • Executive education healthcare executive offerings • Executive Visitors Program • Samson Global Leadership Academy for Healthcare Executives

24. Samson Global Leadership Academy for Healthcare Executives Newest offering of the CCA Offers leadership development and Clinic awareness to healthcare executives (physicians, nurses, administrators) from around the world Two-week residency course 10/23 – 11/4/11 4/22/12 – 5/4/12 10/7/12 – 10/19/12

25. Unique executive education offering with multiple learning formats Participatory, didactic (e.g., business, leadership) Experiential, immersion experiences Mentorship and networking opportunities http://my.clevelandclinic.org/about/executive- education-programs/default.aspx Samson Global Leadership Academy for Healthcare Executives

26. Web site available since October 2010 • Dates set: 10/23/11 – 11/4/11 4/22/12 – 5/4/12 10/7/12 – 10/19/12 http://my.clevelandclinic.org/about/executive-education-programs/default.aspx

27. Summary • Leadership development is key to organizational success. • The Clinic has a longstanding commitment to health executive (physician, nurse, administrator) leadership development through the Cleveland Clinic Academy • We invite you to participate in our executive education offerings http://my.clevelandclinic.org/about/executive-education-programs/default.aspx