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Partners for Success Eileen K. Bosch – Sr. Assistant Librarian CSU Long Beach

Partners for Success Eileen K. Bosch – Sr. Assistant Librarian CSU Long Beach. California State University Long Beach. One of the largest campus in CSU System Urban campus, located in the greater Long Beach-LA area 35,000 students and 4,000 staff and faculty

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Partners for Success Eileen K. Bosch – Sr. Assistant Librarian CSU Long Beach

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  1. Partners for Success Eileen K. Bosch – Sr. Assistant Librarian CSU Long Beach

  2. California State University Long Beach • One of the largest campus in CSU System • Urban campus, located in the greater Long Beach-LA area • 35,000 students and 4,000 staff and faculty • Second largest four-year university in California • No. 3 best value public college in the nation (Princeton Review, 2007) 2

  3. Overview of International Students • Over 1,200 international students enrolled • Top 10 countries represented: • Japan - 274 • India - 183 • Korea - 133 • Taiwan - 119 • Saudi Arabia - 91 • China - 47 • Vietnam - 33 • Hong Kong - 28 • Indonesia - 21 • Germany - 18 Source: Office of Institutional Research and Assessment (Fall, 2007) 3

  4. Challenges & Implications • Anxiety and overwhelming sensation • Library classification systems & organization of materials • Underutilization of library services • Communication barriers • Technology barriers • Physical barriers • Learning styles

  5. Chinese Proverb Tell me and I forget Teach me and I remember Involve me and I learn

  6. Typical Int’l Student Orientation • Attend Plenary Session • Host University Library table at Int’l Students Fair • Customized Tour and Library Workshop in the Library

  7. Presenting LI • Maintain a clear line of sight • Pace your speech • Mark transitions • Offer several comprehension checks • Ask for raised hands, volunteers • Address library anxiety by increasing interactions • Promote positive affective and active learning environment • Evaluations

  8. Did they “get” it?

  9. Making Connections on Campus • Know your campus • Look for potential partnerships on campus • Get involved with International Programs and Student Services • Keep open communications • Be friendly, flexible, and persistent • Send emails offering services every beginning and end of semester

  10. Partners for Success (2007-2008) • Reached 360 international students during International Student Orientation Week • 260 students (Fall 2007) • 100 students (Spring 2008) • About 20% of these students contact me directly in a regular basis

  11. Partners for Success - Future Plans • Implement “Meet & Greet Your Librarian” event • Offer exclusive library workshops to graduate students • Advertise research/writing paper clinics in the Library • Create a webpage for international students • Institutionalize orientation sessions to int’l and study abroad students

  12. References • Khoza, T. (2006). Providing services for culturally diverse students in academic libraries. University of South Africa (Thesis). • Mehra, B. & Dania B. (2007). International students’ perceptions of their information seeking strategies. Paper presented at Canadian Association for Information Science (CAIS). • Wang, J. & Frank, D. (2002). Cross-cultural communication: Implications for effective information services in academic libraries. Libraries and the Academy, V. 2 (2), pp. 207-216. Retrieved from Project Muse April 4, 2007 at http://muse.jhu.edu.mcc1.library.csulb.edu/search/results 7

  13. Int’l Student Services: My New CSULB Family Daniel Yoder, Director Int’l Student Services Hide Okuno, Graduate Student Ryuhei Araya, Undergraduate Student QUESTIONS: • Before Library Orientation Tell us about 3 challenges that you experienced in US Academic Libraries • After Library Orientation Did you still have these challenges? Were you able to overcome those initial challenges? What are the new challenges?

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