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A Journey of Culture Change

A Journey of Culture Change. By George Farrell. PEOPLE GET HURT. PEOPLE CAN MAKE THE DIFFERENCE. MPS. Workplace Transport. HSG 65. Display Screen Equipment. Manual Handling. PPE. Safe Systems Of Work. Risk Assessment. COSHH. PUWER. PEOPLE.

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A Journey of Culture Change

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  1. A Journey of Culture Change By George Farrell

  2. PEOPLE GET HURT PEOPLE CAN MAKE THE DIFFERENCE

  3. MPS Workplace Transport HSG 65 Display Screen Equipment Manual Handling PPE Safe Systems Of Work Risk Assessment COSHH PUWER

  4. PEOPLE TO MAKE A FUNDAMENTAL SUSTAINABLE CHANGE IN ACCIDENT PERFORMANCE ORGANISATIONS NEED TO UNDERSTAND THEIR PEOPLE AND INVOLVE THEM IN THE IMPROVEMENT PROCESS !

  5. What is culture ??? Culture is a way of life of a group of people - the behaviors, beliefs, values, and symbols that they accept, generally without thinking about them, and that are passed along by communication and imitation from one generation to the next “Customs and Practices”

  6. It’s the way we do things here !!!! The safe way or the unsafe way ?? Our hidden values and beliefs !!!! This give rise to the Spice Girls Syndrome !

  7. What we get is what we really really want !

  8. PERHAPS MORE CONTROVERSIALLY WHAT WE GET IS WHAT WE ARE PREPARED TO ACCEPT !

  9. Dealing with the whole iceberg Visible Behaviour Invisible Attitudes Thinking Beliefs Values 9

  10. Culture? • Different VALUES and BELIEFS • Different ATTITUDES • Different BEHAVIOURS • Different CULTURES

  11. Getting the job done Values Attitude INFLUENCE Behaviour INFLUENCE Beliefs Get the job done at all costs Job gets done – no one gets hurt Accidents happen to others are inevitable Consequences Unsafe behaviour Increased accident potential

  12. Keeping people safe Values Attitude INFLUENCE Behaviour INFLUENCE Believes Get the job done safely All accidents are preventable Consequences Safe behaviour reduced accident potential

  13. ORGANISATIONS AND THEIR MANAGERS ARE RESPONSIBLE FOR THE CHOSEN PATH!!!

  14. Values Attitude INFLUENCE Behaviour INFLUENCE Believes Be aware 80% of communication is non verbal Get the job done safely Get the job done at all costs

  15. Managers talk about the things that are important to them, people get meaning from this and make decisions on how they carry out tasks ! Safely or Unsafely

  16. WHEN IT COMES TO ACCIDENT PERFORMANCE THEREFORE WE GET DIFFERENT RESULTS !

  17. Some basic beliefs • I do not go to work and expect to get hurt. • I do not believe that anybody should expect to go to work and get hurt. • People get hurt • Causes individual pain and suffering • Upset and heartache for the family • Despite industry myth - nobody is invincible - the male macho image must be eliminated. • Every single employee has an invaluable contribution to make.

  18. Regulation Led Management Led People Led Culture Culture

  19. MANAGEMENT ATTITUDE AND INFLUENCE Critical to Success 20

  20. Good Stars A t t i t u d e Players Walking Dead Well Poisoners Poor Low Influence High 21

  21. MANAGERS, AT ALL LEVELS, ARE CRITICAL ! 22

  22. Good Stars A t t i t u d e ALL MANAGERS HAVE INFLUENCE Well Poisoners Poor Low Influence High 23

  23. Good Stars A t t i t u d e ALL EMPLOYEES HAVE INFLUENCE Well Poisoners Poor Low Influence High 24

  24. Stars Always wears PPE and encourages others to do the same Play an active role in RA reviews and updating of SSOW Always stop somebody who they see working unsafely Never walks past an unsafe act High perception and understanding of near misses Recognises that they CAN make a difference Believe that all accidents are preventable GOOD ATTITUDE – HIGH INFLUENCE 25

  25. WELL POISONERS POOR ATTITUDE – HIGH INFLUENCE 26

  26. WELL POISONERS Only ensure rules are followed when it suits Set a bad example in their own behaviour Might say “You don’t do that your not safe, leave it to me Turn a blind eye when it suits Allow horseplay in the workplace Encourage people to work unsafely when it suits See RA & SSOW as a nuisance Value getting the job done above everything Believe that accidents are inevitable and the fault of the individual 27

  27. Players Concerned about their own safety Understand the importance of following SSOW Always wear their PPE Work in a safe manner most of the time Ignore their mate who is working unsafely Do not think that they can make a difference GOOD ATTITUDE – LOW INFLUENCE

  28. Walking Dead ! Do not think safety is important Often do not wear PPE Only work safely when being watched Would not recognise a near miss Thinks accidents are inevitable POOR ATTITUDE – LOW INFLUENCE

  29. A Galaxy Of Stars Everybody has a good attitude Everybody has influence

  30. ONE OF THE KEYS TO THE “HOLY GRAIL”

  31. FRONT LINE MANAGERS OPERATING ON SHIFT

  32. Engaging and gaining commitment from FLM is essential to underpinning the desired culture – in the middle of the night THEY set the standard !

  33. Felt Leadership – What is it ? DOING: The right things DOING AND BEING SEEN: People aware of your influence and actions being directed at the right things DOING AND BEING SEEN AND BEING BELIEVED: People feeling your leadership and actions directed at the right things and sensing that it really matters to you

  34. LEARNING TO DRIVE • Unconscious incompetence • We do not know what we cannot do • Conscious incompetence • We know we cannot do it • Conscious competence • We know we can do it and are aware • Subconscious competence • We are on auto-pilot DANGER !!!!!!

  35. What does it all mean ? It means EVERYONE, working together, can make a difference !

  36. Please remember Safety is not about initiatives which run for a week or a month IT’S A WAY OF LIFE !!

  37. What is culture ??? Culture is a way of life of a group of people - the behaviors, beliefs, values, and symbols that they accept, generally without thinking about them, and that are passed along by communication and imitation from one generation to the next “Customs and Practices”

  38. Some Keys to Success • Stable Environment • Good foundations • Considered Risk Assessments – gap analysis carried out against regulations and guidance. • Effective SSOW that people can and do follow. • Managers who display • “Visible Demonstrated Leadership” • Value Safety Reps and support them fully • Involve everyone in the process • Understand people, talk openly and honestly

  39. If this is a journey how far do you have to travel to know that you have achieved the ultimate destination of a totally safe environment ?

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