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The Excellent Organization

The Excellent Organization

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The Excellent Organization

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  1. The Excellent Organization

  2. About These Sample Slides • This sample contains the first 10 slides only. • To Receive 2 Complete Free Courses Contact oaksales@oaktraining.com • Special Offer Now Available • Get All 52 Courses For Only $10 Eachhttp://www.oaktraining.com/All-Training-Content.html

  3. Learning Objectives • Participants will gain an understanding of • What defines an excellent organization • Components of excellence • Excellence awards - Baldrige & EFQM • Obstacles to excellence

  4. Introduction

  5. The Excellent Organization A Bias For Action Close to The Customer Autonomy & Entrepreneurship Productivity Through People Hands-on Value Driven Stick to The Knitting Simple Form Lean staff Simultaneous Loose-tight Properties Source: Peters & Waterman In Search Of Excellence

  6. The Excellent Organization • A Bias For Action • Fast decision making • Experiment & Implement • End result is in mind • Close to the Customer • Learn from who you serve • Good service is the norm • Customers are involved

  7. The Excellent Organization • Autonomy & Entrepreneurship • Practical risk taking • Innovation • Opportunity spotting • Productivity through People • People are the source of quality • Respect for the individual • Appropriate training & support

  8. The Excellent Organization • Hands-on, Value Driven • Values are clear and communicated • Management walk the talk • Stick to the Knitting • Stay close to the business that you know • Develop and utilize expertise

  9. The Excellent Organization • Simple Form - Lean Staff • Straightforward and simple structure • Top level staffs are lean • Simultaneous Loose-Tight Properties • Decentralization of functions • Central belief system based on values

  10. What is Excellence ? • Excellence is defined as outstanding practice in managing the organization and achieving results, based on the following fundamental concepts: • Results orientation • Customer Focus • Leadership & Constancy of Purpose • Management by Processes & Facts • People development and involvement • Continuous learning, innovation & improvement • Partnership development • Public responsibility source: EFQM

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