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2. Outline. What is Kaizen?HistoryHow to KaizenThe Kaizen BlitzRoadblocks. 3. What is Kaizen?. Kaizen (Ky'zen)?Kai" means ?change"?zen" means ?good (for the better)"Gradual, orderly, and continuous improvementOngoing improvement involving everyone. 4. Eight Service Industry Wastes. Errors i
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