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Orange County Corrections Department

Orange County Corrections Department. DOING THE RIGHT THING ACCREDITATION: IMPROVING THE QUALITY OF SERVICES FOR STAFF AND OFFENDERS. Georgia Hart, Sr. Community Corrections Officer August 9 th , 2012. TOPICS OF DISCUSSION. History Accreditation Process Benefits .

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Orange County Corrections Department

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  1. Orange County Corrections Department DOING THE RIGHT THING ACCREDITATION: IMPROVING THE QUALITY OF SERVICES FOR STAFF AND OFFENDERS Georgia Hart, Sr. Community Corrections Officer August 9th, 2012

  2. TOPICS OF DISCUSSION • History • Accreditation Process • Benefits

  3. TOPICS OF DISCUSSION • History • Accreditation Process • Benefits

  4. HISTORY In 2004, Orange County Community Corrections Division made the commitment to upgrade and improve correctional practices and conditions through the American Correctional Association (ACA) accreditation process.

  5. HISTORY ACA is founded on a commitment to accountability, professionalism and respect for basic human rights, while striving towards excellence in the field of corrections.

  6. TOPICS OF DISCUSSION • History • Accreditation Process • Benefits

  7. ACCREDITATION PROCESS Assessment of Program Strengths and Weaknesses • Reviewed policies and procedures • Assessed issues and concerns that may affect the quality of life for clients • Revised policies and procedures to address weaknesses and improve services

  8. TOPICS OF DISCUSSION • History • Accreditation Process • Benefits

  9. BENEFITS Improved Staff Training and Development • Established a training and staff development program for all categories of personnel • Addressed all pre-service, in-service and specialized training needs with clear timelines • Increased required training hours from 16 to 40 annually for all staff with direct client contact

  10. BENEFITS Improved Offender Processes • Consistent supervision of clients • Equitable consequences for non-compliance • Access to grievance process

  11. BENEFITS Safer Work Environment for Staff and Clients • Assesses strengths and weaknesses of current safety practices • Complies with nationally recognized practices for fire, safety, and health issues

  12. BENEFITS Improved Data Collection for Upgrading Operations • Continuously review of policies, procedures and protocols to make necessary improvements when deficiencies are recognized • Modified databases and created reports

  13. BENEFITS Performance-based/ Outcome Measures • Provides data that can be used in the day-to-day management of the Agency • Improves quality of life, which enhances recruitment and retention of qualified staff

  14. BENEFITS Improved Staff Morale and Professionalism • Enhanced understanding of policies and procedures • Improved working conditions

  15. BENEFITS Affirmative Defense Against Litigation • Improved documentation of practices, which provides a stronger defense against litigation • Demonstrates a "good faith" effort to improve working conditions and procedures

  16. Orange County Corrections Department DOING THE RIGHT THING ACCREDITATION: IMPROVING THE QUALITY OF SERVICES FOR STAFF AND OFFENDERS Georgia Hart, Sr. Community Corrections Officer August 9th, 2012

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