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Waste and failure demand

Waste and failure demand. Lean Conference, University of St. Andrews November 2010. Muri, mura, muda. Mura = unevenness, fluctuation, variation. Muri = overburden. No Muri, Mura or Muda. Muda = waste. 7 Manufacturing Wastes. Movement. Transportation. Over Processing. Over production.

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Waste and failure demand

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  1. Waste and failure demand Lean Conference, University of St. Andrews November 2010

  2. Muri, mura, muda Mura = unevenness, fluctuation, variation Muri = overburden No Muri, Mura or Muda Muda = waste

  3. 7 Manufacturing Wastes Movement Transportation Over Processing Over production Inventory Defects Waiting

  4. 7 Service Wastes Duplication Movement Opportunity lost Errors Unclear communication Inventory Delay

  5. Failure Demand • Failure Demand: The demand caused by a failure to do something or not do something right for the customer

  6. Failure Demand • “Fire fighting” • Creates ‘noise’ in the system • False idea about what customer demand is • Damages customer value • Overloads our staff • Creates a negative organisational culture

  7. Contact Us Address: Lean University Team Cardiff University McKenzie House 30-36 Newport Road Cardiff CF24 0DE Website: www.cardiff.ac.uk/lean Email: Lean@cardiff.ac.uk Tel: 02920 870737

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