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Mobile IT: Taming the unruly toddler

Mobile IT: Taming the unruly toddler. Futures Café, 2 nd December 2009. Image courtesy of vermininc @ flickr. Nick Skelton http://seis.bris.ac.uk/~ccnjs. Why is mobile important?. Image courtesy of nicosmos @ flickr. Mobile IT is in its infancy.

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Mobile IT: Taming the unruly toddler

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  1. Mobile IT: Taming the unruly toddler Futures Café, 2nd December 2009 Image courtesy of vermininc @ flickr Nick Skelton http://seis.bris.ac.uk/~ccnjs

  2. Why is mobile important? Image courtesy of nicosmos @ flickr

  3. Mobile IT is in its infancy IBM PC photo courtesy of mwichary @ flickr, Apple photo courtsey of spaceageboy @ flickr

  4. What’s changed?

  5. Why do people care about their phones so much? Images from flickr: 2CV courtesy of St3f4n, Rolls Royce gentleman_rook, smartcar yourdon, & Range Rover kenjonbro

  6. How do we support mobile IT users at Bristol? Photo courtesy of liquene @ flickr

  7. Gartner Managed Diversity Strategy or alternatively restaurants…

  8. Menu du jour Photo courtesy of nicolasbal @ flickr

  9. Your choices from the menu Netbook or Laptop ~~~~~ Basic phone with calls & SMS Or Messaging phone with email & calendar Or Internet phone with web browser & app store ~~~~~ 3G dongle Secure encrypted USB stick

  10. Menu du jour (Gartner platform model) • Limited choice of devices, in exchange user gets support • Tested to work with university services • User breaks it and the university fixes it • Device can be managed (encryption, remote wipe)    • Applications can be specially written for the platform

  11. Platform model suitable for People who • need guidance and don’t want to choose • want things to "just work" with someone else worrying about the details • use a paper diary or calendar to plan their personal life • aren’t necessarily tech-savvy

  12. Pick and Mix Photo courtesy of sean_hickin @ flickr

  13. Pick and mix (Gartner appliance model) • Typically employee owned and paid for • University provides self-support info • If it breaks, you fix it • If it doesn’t work, it is your problem • Limited to safe interactions with corporate systems

  14. Appliance model suitable for People who: • are tech-savvy • already make heavy use of mobiles and may have a personal favourite • think personal tech is more important than work tech • don't want to carry two mobiles

  15. Silver service concierge

  16. Which approach do we want? • set menu for UOB owned devices • pick and mix (for student and employee owned devices only)

  17. Bolt-ons are ugly Image courtesy of David Wright @ geograph.org.uk

  18. Design in mobile from ground up • Application and platform-independent • Avoid vendor lock-in • Interoperable • Adaptable • Accessible Good mobile services are good services in general

  19. This is particularly important for mobile • Market is segmented, no dominant platform • Native applications on each smartphone platform must understand the data

  20. Checklist for a new service • Does it use widely deployed open standards or industry standards? • Is the data accessible in the native applications on all major mobile platforms? • Does it work in any web browser? (IE, Firefox, Safari, Opera, Chrome) • Does it work without plugins? Without javascript? • Does the web interface resizes nicely for different resolutions? • Can it be built-in to the portal? (Use Single Sign On?) • Is it extensible? (Does it have well-defined APIs?) • Can the data be imported and exported easily?

  21. Vision for mobile IT • Staff and students can work anytime & anywhere • Services available as webapps within the portal, accessible from any web browser • Our data is in standard formats that can be accessed on any smartphone

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