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Age Restricted Products Responsible Trader Scheme

Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP. Age Restricted Products Responsible Trader Scheme. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP. NAGENDAR BILON DIRECTOR OF TRADING STANDARDS. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP.

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Age Restricted Products Responsible Trader Scheme

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  1. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Age Restricted ProductsResponsible Trader Scheme

  2. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP NAGENDAR BILON DIRECTOR OF TRADING STANDARDS

  3. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP DAVID PRICE SENIOR ENFORCEMENT OFFICER

  4. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  5. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  6. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  7. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  8. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  9. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  10. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  11. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  12. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  13. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  14. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP

  15. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Hardcore of child drinkers defy downward trend David Batty Friday August 31, 2007Guardian Unlimited Two held after teenager stabbed to death in east London street Matthew TaylorSaturday September 1, 2007The GuardianA teenage boy has died after being stabbed in an east London street. The 17-year-old, who has not been named, was found shortly before midnight on Thursday. Detectives said that two 16-year-olds had been arrested in connection with the death, which they said was not thought to be gang-related.

  16. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Jail terms for knife crime in Scotland have increased since the introduction of new guidelines, according to prosecutors. Police have issued a warning over the dangers of carrying knives after a rise in the Britain's teenagers are among the most badly behaved in Europe, a study by a think-tank has suggested. On every indicator of bad behaviour - drugs, drink, violence, promiscuity - the UK was at or near the top, said the Institute for Public Policy Research. Police will be using mobile metal detectors at stations around this year's Notting Hill Carnival in an attempt to crackdown on knife crime.

  17. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP There must be greater urgency behind the fight to tackle knife crime and anti-social behaviour, "The knife crime we have seen recently and some of the drunken behaviour - we are not where we need to be on those issues," John Denham MP, The Innovation, Universities and Skills Secretarytold BBC News. His comments came as the latest teenage knife victim was named as 16-year-old Andrew Holland from Greater Manchester.

  18. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Research shows,teen binge-drinkers are more likely to use drugs, become alcoholics and have criminal convictions. A study of 11,000 children found by the time they reached 30 they were 60% more likely to be an alcoholic and nearly twice as likely to have a conviction. The Institute of Child Health study comes as latest figures show the amount children are drinking is rising.

  19. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Volatile substance abuse kills at least one young person every week in the UK Reports suggest that carrying and using knives by young people, sometimes as young as 10 and 11 is increasing. Drinking increases with age:14% of 12-13s and 62% of 16-17s have drunk alcohol in the last week Children who experiment with cigarettes quickly become addicted to the nicotine in tobacco The peak age for both boys and girls committing offences is 14 to 15 15% of all 12 to 17 year olds have been involved in some form of anti social behaviour during or after drinking- mostly getting into heated argument. Frequent drinkers are more likely to have behaved antisocially.

  20. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Test purchasing of alcohol in Brent and Harrow over the past 9 months have resulted in 15 Sales from 159 attempts!

  21. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Age Restricted Products Responsible Trader Scheme TRAINING PLAN – For all staff (don’t forget yourself) Product identification: Business Practice: Assessing age: Proof of Age: Refusing a sale: Excuses and Pressure: Other training and Records:

  22. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Age Restricted Products Responsible Trader Scheme DEALING With AN ANGRY CUSTOMER • DO NOT get involved in an argument with the customer. • DO Call for your Manager or Supervisor if you feel it necessary. • DO apologise for any inconvenience being caused to the customer. • DO explain that this is a LEGAL ISSUE and not one of your making. HAND THEM A 'REFUSAL MESSAGE' DO make the customer feel you understand his/her feelings about the matter

  23. Age Restricted Products Responsible Trader Scheme REFUSAL NOTICE This business belongs to the above scheme and it is a requirement that when selling age restricted products we are satisfied that the person we are selling to is old enough to legally purchase that product. To fulfil this requirement we will ask for proof of age where it is felt to be necessary. As you have been unable to provide suitable proof we are unable to sell to you on this occasion, please do not be offended but it is our legal duty. If you return with suitable proof of age we will be happy to serve you.

  24. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP • Age Restricted Products • Responsible Trader Scheme • TRAINING RECORD: • Business Name : • Employee Name: • Employment: Full time / Part time / Casual / other • Experience…………………Years/ None • Age restricted products I have identified in these premises and the age limit. • Other age restricted products I am aware of • Record what steps has the business taken to help prevent sales (notices, display of products etc) • How can I assess the age of a young person • What forms of proof of age will I accept

  25. How do I first refuse a sale • What responses might I get • How do I continue to refuse a sale • What do I do when a sale has been refused • Other suggestions I have for improving what we do • Signed…………………………………………………………. Employee Date…………. • Signed……………………………………………………….….Employer Date…………. • RECORD OF OBSERVATIONS • Date : Observation • DATE FOR REFRESHER TRAINING…………………………………………………….

  26. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Age Restricted Products Responsible Trader Scheme MODEL DUE DILIGENCE SYSTEM 1. IMPLEMENT A COMPANY POLICY 2. COMPANY PROCEDURES 3. STAFF TRAINING Training must cover the following points Knowledge of the law Awareness of company policies and procedures Guidance on how to assess age Customer handling training to enable staff to effectively but tactfully refuse sales Training should be included for new staff and periodic refresher training provided for existing personnel. It must also take account of changes in legislation and new developments e.g. the introduction of a local proof of age scheme. 4. STATUTORY / VOLUNTARY NOTICES 5. REFUSALS LOG 6. OVERSTICKERING 7. TILL PROMPT 8. STAFF AUDITS

  27. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Age Restricted Products Responsible Trader Scheme REFUSALS REGISTER: Traders Name:…………………………………………………

  28. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP NAGENDAR BILON DIRECTOR OF TRADING STANDARDS

  29. Brent & Harrow Trading Standards Service WORKING IN PARTNERSHIP Age Restricted ProductsResponsible Trader Scheme

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