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Integrated Risk Management Final Report

This report by Christian DeVoll, a Risk Management Specialist, outlines the Integrated Risk Management (IRM) policies implemented between July 2007 and June 2011 to reduce member losses and enhance safety. Key highlights include loss rate comparisons, member satisfaction surveys, and the financial impact of the IRM program, which has seen costs totaling $800,000 to date. Recommendations for future improvements focus on incorporating IRM into existing loss prevention strategies, ongoing training, and enhancing member communication and awareness about safety practices.

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Integrated Risk Management Final Report

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  1. Integrated Risk ManagementFinal Report Christian DeVoll, Risk Management Specialist June 23, 2011

  2. IRM Benchmark Policy • Reduce Member losses • Loss rate comparison for fixed route: On board injuries, pedestrian events, and collisions • Member Satisfaction Survey

  3. Assessment Criteria • Quantitative Return on investment Loss Rates • Qualitative Value added Satisfaction Survey

  4. Quantitative Benchmarking • Benchmarking period July 1, 2007 – June 30, 2009 July 1, 2009 – June 30, 2011 • Loss rates Losses x 1000 Miles

  5. Qualitative Benchmarking • Worker’s Compensation • Safety Committees and Preventability Guidelines • Rural Boarding & Alighting Guidelines • OTRP/WSTIP Training Project

  6. Qualitative Benchmarking • Training Reasonable Suspicion Drug & Alcohol Training for Supervisors – four classes Refresher Training • Serious Loss Cases – 54 • Satisfaction Survey Point of contact 14 replies (Why?) Met expectations overall

  7. IRM Costs • 2007 Board approved $1.3 million for IRM Program • 2008 spent $500,000 on Select Inc. • Wages and Benefits, Expenses, and Project Costs $300,000 (March 2009 – June 2011) Cost of IRM to date $800,000 (2007 – Current)

  8. Challenges of the Program • System wide communication Intent of the program • Time management Over 109 site location visits in 2 year period • Best Practice Policy Recent adoption of Loss Prevention Policy Revising best practice policy document and complete system wide review

  9. Loss Rate Comparison • 2007 - 2009 average 31.63 2009 - 2011 average 22.29 • Only 3 member’s had increases • Member’s average – above or below?

  10. Event Loss RateCapped at $10,000 Current IRM Savings $653,518 + Indirect Program Savings (Workers Comp, Vanpool, Networking, etc.)

  11. Future Recommendations for IRM • Incorporating IRM into existing loss prevention program at WSTIP • Focus on Serious Loss Analysis to identify high exposure incidents to reduce risk to the pool • Web portal training: On board passenger injuries, Supervisor interviewing techniques

  12. Recommendations cont’d • On going supervisor training in Risk Management best practices with a possible certificate program • Assist awareness and communication to individual member's safety committees • Identify and address individual member’s expectations

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