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Innovating Virtual Internships: Telework and e-Health Education Solutions

This resource presents innovative strategies for transforming traditional internships into virtual experiences using WebCT in the e-Health context. It addresses the challenges faced in rural areas, such as limited internship sites and negotiations. By developing a "Virtual Internship," we integrate online learning materials, including videos and guides, to enhance student competency and self-directed learning. Key themes include effective communication, time management, and remote work skills, ultimately preparing students for the evolving healthcare landscape while offering a meaningful educational experience.

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Innovating Virtual Internships: Telework and e-Health Education Solutions

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  1. Telework:Using WebCT as aVirtual Workplace Irene L.E. Mueller, Ed.D, RHIAMary Teslow, MLIS, RHIAHealth Information Administration Department of Health Sciences Ann Hallyburton, MLSHunter Library

  2. The Challenge • Rural WNC • Limited internship sites • HIM professionals willing • BUT -- Contracts • Timeframe • Rejections • Negotiation • New requirements

  3. PPE Pain • How much pain? • Time crisis • Students at risk • FrustratedCoordinator • Challengeslikely to continue

  4. The Value-Added Response • What could we doin ONE month ? ! ? • To create an alternative • 12-day internship • With ongoing value Use what we had!

  5. The Innovation • Create a “Virtual Internship” • Telework focus • External online learning materials • Including: video, demonstrations,handbooks, and government resources • Librarian role • Role model telework environment • Pros and cons: employee and employer • Workstation design and ergonomics

  6. The Innovation • Using WebCT • Students and faculty already skilled

  7. The Opportunity • Role modeling emerging practice • e-Health environment and technologies • Reinforcing previous content • In a contextual simulation • Healthcare is increasingly using: • Telework & Teamwork • IDS with multiple sites • Digital communicationand Intranets forresource access

  8. Design Goals • Reinforce essential competencies • Communication skills • written, electronic, oral • Time management • Initiative • Business etiquette • Technology skills • Applying Junior year content • Metacognition, Self-awareness • Reflective journal

  9. WebCT Campus Edition

  10. Conditional Release WebCT Tools

  11. Day Assignments

  12. Day Sheet Example • Visit WestHealth’s Human Resource Department • Open and save the Employee Time Log • Complete today and subsequent days according to the instructions • Finished logs for each of the first two weeks are due the following Monday at 9:30 am (Post in the Drop Box area of HIA 483 WebCT course) • Open and save the PPE Orientation Certification Processfrom today’s materials in HIA 483. • Review carefully • Complete the following Modules: • Clinical Orientation Behaviors; Ethics; Bloodborne Pathogens • Prepare for a quiz on this material tomorrow • Visit WestHealth’s IT Services Dept. Open and save the Web Site Evaluation information • Complete the Website Evaluation for your acute care facility • Post your Website Evaluation in the HIA 483 WebCTcourse drop box by 3:00 pm today, 5/9.

  13. WestHealth

  14. WestHealth HI Department

  15. Course Management • Matrix • Map of the big picture (due dates, etc.) • Course site vs. WestHealth • File Management • File updating and naming • WebCT Tools • Conditional release, drop box, quizzes,teams, discussions (public and private)chat, journaling

  16. Not Usual DE • NOT the same as traditional distance education • Students clock in and receive daily assignments • They work all day witha lunch hour and breaks • Students cannot work ahead

  17. Lessons Learned • Short TAT: course end to grades due • Make larger project due sooner • Role of the “notebook” modified • Clarify expectations well before start • The schedule and behavior expectations • Assure students have technology • Hardware and software • High speed Internet access

  18. Benefits: Students • Application of professional content • Transition from junior to Senior year • Reflective Journal “I think this experience showed me thatI really did retain a lot more information than I would have guessed. It put the knowledge to the test…”

  19. Benefits: Students • Application of work competencies • Hands-on, practical, experiential • Computer-related, interpersonal • Understanding organizational context “…helped me to realize different standardsyou have when you are having a business conversation compared to the conversationsyou have with your friends on the phone.”

  20. Benefits: Students • Increasing student familiarity with • e-Health workplace and telework • Role-modeling emerging practice “The ability to meet deadlinesis one of the greatest challenges of a teleworker… with many different distractions.”

  21. Benefits: Students • Self-directed learning skills • Time management • Lifelong learning • Self assessment / Gap analysis “I … found out quickly that I needed to prioritize my tasks for each day so I would know which ones were of the most importance.” “I think this was successful in providing self-evaluations for everyone of what they did and didn’t learn in classes this year.”

  22. Benefits: Students • Students valued the experience and gained important insights • Self-awareness, appreciationfor positive teamwork • Management of teleworkers • Clarification of their job preferences “Overall, I feel like I have learned a lot from this PPE.I feel that I have learned a lot about myself, too.”

  23. Benefits: Faculty • Reduced stress • Internship alternative • More faculty control • vs. contract management frustration • Important insights • into alternative practice • Work in progress • Able to meet immediate needs • Improved with each iteration

  24. Unexpected Benefits • Increased student independence • Feedback • Clearer understanding of student strengths and needs • Increased WebCT sophistication • For faculty and students • Transferred to other WebCT courses

  25. The Summary • The Challenge • Creating an alternative internship • Limited time and resources • The Value-Added Response • WebCT site for telework simulation • Efficient for faculty time/effortfrom the beginning

  26. Crisis – Spring ‘05 1st Year – Summer ‘05 2nd Year – Summer ‘06 Results to Date • Work in progress

  27. Model for Others • Scalable • Adaptable to other disciplines • Librarian collaboration • Specialist in your discipline

  28. Telework Mgt Initiatives Organizations Workers with Disabilities Environment and Sustainability Simulation Technology Assessment of DE Web-SP WHISSL MERLOT Subjects e-Commerce Management Health Sciences Information Technology Additional Resources

  29. Questions Telework:Using WebCT as aVirtual Workplace • Contact Information: • Irene Mueller, EdD, RHIAimueller@email.wcu.edu Thank You

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