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Places to Stay for World Travellers

Places to Stay for World Travellers. Extended unit in the module “Cultures of the World”. Objectives. Learn workplace English to prepare for the NSS English Language curriculum Develop confidence in speaking English Use English in an authentic situation (hotel setting).

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Places to Stay for World Travellers

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  1. Places to Stay for World Travellers Extended unit in the module “Cultures of the World”

  2. Objectives • Learn workplace English to prepare for the NSS English Language curriculum • Develop confidence in speaking English • Use English in an authentic situation (hotel setting)

  3. You all work in a five-star hotel and play the following roles: • Receptionist • Bellboy • Concierge • Supervisor • Hotel Guest

  4. Let’s learn the different roles in a hotel

  5. Bellboys

  6. Concierge

  7. Hotel lobby

  8. Reception desk

  9. Two hotel Guests and a receptionist

  10. Souvenir shops in a hotel

  11. How to serve your guests • Be polite to your guests • Maintain eye-contact when you talk with your guests and listen carefully • Greet your guests with a warm welcome • Apologise to them if you make a mistake

  12. Workplace English • Good afternoon. How may I help you? • Welcome to the hotel. • I’ll check it for you. • You’ve reserved a single room with a harbour view for two nights. Is that correct?

  13. Workplace English • May I have your passport, please • Sorry to have kept you waiting • Here’s your passport. • Here’s your key. • What’s the method of payment you prefer? By cash or by credit card.

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