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Microsoft Citizen Service Platform

Microsoft Citizen Service Platform. Empowering Governments to Serve Citizens. Local & Regional Government Taxonomy Overview. The Services Taxonomy.

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Microsoft Citizen Service Platform

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  1. Microsoft Citizen Service Platform Empowering Governments to Serve Citizens Local & Regional Government Taxonomy Overview

  2. The Services Taxonomy This Summary Taxonomy has been developed for both Microsoft Internal and Microsoft Partner’s use in order to provide a high level overview of the types of services provided by local and regional governments (LRGs) and the relationships between those services in what is commonly termed the “Taxonomy of Services”.

  3. ARTS EDUCATION ENVIRONMENT SOCIAL SERVICES HOUSING BENEFITS TAX COLLECTION FIRE Delivery of Local Authority Services LRG’s generally provide some or all of these eight main services CRM Back Office Functions

  4. ARTS EDUCATION ENVIRONMENT SOCIAL SERVICES HOUSING BENEFITS TAX COLLECTION FIRE CORPORATE Eight main services plus the support services to deliver them

  5. 1. Arts & Leisure

  6. 2. Education

  7. 3. Environment

  8. 4. Fire & Emergency

  9. 5. Housing

  10. 6. Payment & Administration of Benefits

  11. 7. Tax Collection & Other Services

  12. 8. Social Services

  13. 9. Corporate & Democratic Services

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